Discussion on:

Five tools for achieving better CRM

Typo on the last sentence of page 2 of the Dolibarr review. Someone may take it the wrong way. : / (made me chuckle)

The typo FTAdmin mentioned definitely warrants correction.

In addition, I think you're missing one of the most critical CRM systems out there that can have a more positive affect on a CRM experience than any of the ones listed above. That is JobNimbus (http://www.jobnimbus.com). Even just glancing at it proves it's the simplest user interface, making it much easier to adopt among an organization (perfect since CRM adoption is horrendous).

Definitely look it up if you haven't heard of it and see about including it.

Hello Jack; interesting article on 5 CRM tools, typo exist in "Sugar CRM" section:
"Sugar CRM might well be one of the most widely used CRM tools on the plant." Am sure you meant the planet.

As someone that has managed users and systems, I can confidently tell you that these systems are overkill, and as a result they can do more damage than good. It in essence, is using a sledgehammer to nail in a small tack... what that means is you don't get the accuracy you need an you end missing the mark because of lower buy in.

More often than not, the people you need to have use it end up seeing the tool as the object of disdain. They put minimal info into it, so you get skewed results out of it. The feature sets that many of these CRM systems include in their programs are rarely used and are nothing but fancy baubles, completely useless to small to medium sized businesses. I think most companies will have a better user experience with something simpler...

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