Take Offline

I try to encourage them to solve it themselves.

Thankfully Windows added some useful features.
An often forgotten one, but is very useful for people that don't understand "Drives" is the send to menu. USB drives automatically show up in the send to menu. That's how I tell people to copy their files to a USB drive. I think this feature was added first in Xp (or maybe 2000, I never really used 2000)