>> In the corporate sector, the mission is maximize how much you get off the customer and to minimize how much you have to give the customer
Two of the most successful retailers, Nordstroms and Zappos, do exactly the opposite. It's part of their formula for success.
>> This model does not work when the goal is to give as much service as possible while minimizing any leftover "profit" (since it isn't allowed to pile up money for future need or self-gain).
Visit the corporate executive offices of a non-profit organization or labor union. See if "non-profit" equals "give as much service as possible"
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