Been a committed Firefox user for years. But Google has been getting sh**ty with them lately so some features were becoming problems.
Started using Chrome, becoming comfortable and started trusting it features. One of the things I always liked about Firefox was the "Email Link" from the file menu that was included in the broweser. I needed to load an app for Chrome to have that feature. Found an app and started the download. That's when my night mare began.
It was a casual download, just like Firefox. And then I noticed more crap ware coming along with the download. Tried to hit cancel and close the download window. Inaccessible! Opened Task Manager fast as possible and killed the process, which killed all open applications on my system.
Did the restart of Firefox and Chrome only to find a new search browser U Search.net. Started Malawarebytes search, which did not find any threads. . Started Microsoft Security Essentials deep drive and left for the day for it to run through the night. Returned the next morning and MSE was locked about 1/4 way through the search. Killed the search.
Clicked on Start in Win 7 to search programs. It opened an at home legal program I had on the HD. Clicking on law program to close it brings up start menu. Click on start menu it brings up program. Now I know I'm hacked big time.
Immediately shut down system and reboot into Safe Mode. More night mares. The laptop has a biometric fingerprint reader. Safe Mode loads and opens to Administrator login screen. No biometric reader available, the code was written in the boot log to start after the text code. One problem! No text password! Only one user account with no password. Completely locked out of machine. Insert CD to boot bios from CD drive. Win 7 Safe Mode says unable to change bios setting while in Safe Mode.
CD drive boot inoperable so can't use HP Recovery Disc or Hiren's CD Boot Disk, or reinstall WIN 7 OEM from CD drive.
Try F8 repair settings, Command Prompt, System Restore etc, all reboot back to Admin Log On Screen, which requires Admin text password on machine that only has biometric password.
Finally pressing and restarting all the F keys I find in F11 I HP help reset/restore screen opens. Out of several choices I select Command Prompt which opens DOS screen. Open Regedit. Start searching for registry changes that will delete passwords, safe mode, allow boot sequences changes and what ever else I need to get back to the desktop so I can start removing the malware. Call HP and MS help desks for their help. I ultimately realized that the Level 1 support in both of these organizations is useless. But none of them will relinquish the case file and send it to a higher level. After I got into Command Prompt and Regedit I had to walk the "kid" at MS through how to enter command code. WTF, I'm suppose to be paying for that?
So now I'm working on my own doing more searches for help. It's better than arguing with undereducated tech help. And I haven't even covered the call quality of the international connections.
All I can say is a big thank you to everyone from Google Chrome developers who leave the gigantic holes in their code, the app creator who allowed the tag along code to install, and the f**king hackers who ingeniously and maliciously have been my constant companions for the last three and one half business days. And MS for changing their login feature in Win 7 so there's no bypassing the login like in XP. In addition, I want to thank the Corporate Thieves at Microsoft and HP for their hijacking attemps at my finances to help me with this problem. Their extortion is no different than the hackers demanding ransom ware purchase. But then they're corporations and exempt from that comparison.
I have had to cancel appointments, turn down walk in business, process credit cards on paper charge slips and simultaneously manage three computers doing fixes and searches.
My last resort is pull the hard drive, install in a HD caddy, save some of my program files and blow up the HD, if I can't eliminate the malware.
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