There are three things here, first, some jobs just need you to be there and break rocks, or un-break servers, not hold hands and become spiritually enlightened.

Some company cultures and leaders value and allow all these happy things to happen. If you work for Google, a company run by teenagers, your experience is very different than a claims processor for a hundred year old insurance company that's losing money hand over first.

Lastly, technology is great, and collaboration tools are fun. But these are only tools to make the processes you already have more efficient. Knowing how to use Photoshop does not make you a skilled artist, and no collaboration or communication tool will make an unskilled and insecure manager become a whole new person to his or her team.