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-6 Votes
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Editor
Subscribe in time?
Mark W. Kaelin 22nd Feb - Below your threshold / Read Anyway
Is it possible that next year more readers will be subscribing rather than purchasing standalone versions? Do you (Can you?) accept the idea that we are living in subscription-based software world?
And that I can install 5 copies, and, deactivate and reactivate from the web.
72 Votes
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Top Rated
Er, no!
lastchip Updated - 22nd Feb Top Rated
"This change by Microsoft is just a reflection of the times we live in - we are living in a networked, always on, cloud-based, software as a service world and we are going to have to come to terms with it - sooner or later."

Microsoft is not the be all and end all of software. There are other choices that for many will work equally well.

We don't have to get used to anything we don't like. We simply have to find a suitable alternative and these days, it's not that difficult and invariably, a lot cheaper.

The one thing you learn in this business if you are going to succeed, is to take the blinkers off and look around you.

The way Microsoft are going, what with Windows 8 and now this Office licensing issue, they won't have to worry about licensing in a decades time, as they won't have any business to speak of left.
I think you've misinterpreted the author. I didn't take that quote to mean "This is what Microsoft is doing so you have no choice but to suck it up and accept it because Microsoft are the only game in town". My reading of the comment is that the cloud and subscription based licensing are fast becoming the norm and that the old way of buying and thinking about software is slowly going to become the exception rather than the norm.

I for one completely agree with the author on this. To answer the authors questions - do I like the subscription-based model? My gut reaction is no. But I don't have a good reason for feeling that way. I do like having a CD with the software on it and knowing that if I want still run that software in 15 years time I can because I own it. Is that a practical view? Hell no. I think I'll be one of the people that are in the "prefer traditional licensing" camp now, but will be in the "prefer subscription licensing" camp in a couple of years time.
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Not quite.
lastchip Updated - 25th Feb
I was very specific in the quote I chose from the author, though I accept my comments could be taken in the way you refer.

The point is, as you can see from many of our contemporaries, there are still many for whom a reasonable Internet connection is unavailable. There are still many places in the world, where any Internet connection is very expensive and only available to the most wealthy. Clearly also for those, the cloud option is a non-starter.

If it's going to cost you an arm and a leg to download the software, in addition to the licensing costs, then one has to question whether it's still a viable option. Further, if you're terrified if your computer fails, you're going to have to buy the software again, is that a successful business strategy that instils confidence? Tying the software to a machine, instead of the licensee, is a very objectionable move on Microsoft's part to me. Others may view it differently.

Couple that with good quality alternatives with far fewer licensing issues, then is Microsoft treading the slow painful path to oblivion?

It is my belief they are heading in that general direction. Stop listening to your customer base at your peril.

Now, you could argue (justifiably) that you would have to download the alternatives. Yes, but it's a one off cost and providing you take reasonable measures to backup the software, you can use it on as many machines as you like with zero licensing issues. Hence my comment, you do not have to accept anything you don't like.

I hope that clarifies my post a little for you and my reasoning for suggesting Microsoft has got it very wrong.
5 Votes
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As someone with a poor internet connection and costly bandwidth the lack of media is a major concern. That also has implications for some like myself who often carry a software kit to fix others computers. (I have not looked into the full details, hopefully you can create a DVD once downloaded).
Personally I install my apps on a home built pc that has occasional hardware updates, new CPU's, new graphics controllers, occasionally a new motherboard. Which of those changes are going to break the MS Office licence?
The note above said that if your PC breaks down or is replaced "while in warranty" you can get a new key. What has warranty got to do with it?
That's MS speak for saying that within the first 3 months, 6 months, or whatever arbitrary time limit MS choses to grant after buying your subcription, you will be 'in warranty'. After that, if you need to reinstall, you'll be forced pay for a new subcription. That's what I read between the lines anyway.
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Nope, someone below has already posted more complete details. You get to install it on multiple computers and access is controlled through your Microsoft Live ID. I take this to mean product keys aren't needed.
In the dim and distant past, for mainframes software we paid for "Support" and as part of this we received updates and new releases and had stable software, as if it wasn't fixed we didn't pay.

In some ways subscription based software returns us to thoses days. You pay a subscription without an upfront charge, and you get updates to the software "for free".

This means that for companies like Microsoft they no longer need to keep producing new versions to sell upgrades. If they don't fix the ones in the software we are using then its easier to stop paying Microsoft and go elsewhere.
Where is that 'elsewhere'? If there was an acceptable elsewhere to go to, don't you think most people would have already saved their money and gone there?
6 Votes
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LibreOffice is an excellent office suite, and its free. Also, there's nothing to stop individuals from using Google Docs, Google Drive or Zoho Office.

People haven't "already saved their money and gone there" because they are creatures of habit, and they HATE change.
But when the other professional software you use integrates only with Microsoft Office, you are going to buy Microsoft Office.

Our two most vital production software packages are designed to work with Microsoft Office. And not on the web, either.
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Moderator
I remember a time a long while ago where Word Perfect was the Must Have Word Processor.

Everyone used Word Perfect and if you wanted to share your documents you had to have Word Perfect or at the very least something that would read Word perfect acceptably well.

Guess what Word was considered by all Business as Domestic and nothing more than Cheap Rubbish that simply didn't work all that well.

What changed was not Microsoft making Word better they combined it with Excel, Access, Power Point and so on so that you could EASILY move your data between different applications. previously this was not possible and you had to reenter your data that needed sharing into several applications individually. So you had a Mailing List in Word Perfect and a Customer List in Lotus 123 both of which most times where the same and when you produced something in Lotus 123 you couldn't simply Copy & Paste it to Word Perfect.

Allowing Data Sharing between different applications was what made Microsoft Office so useful to business as it reduced the need to employ and pay extra staff to do what was effectively the same thing by entering the same details into different programs. Suddenly you made the cost of doing business considerably cheaper and for that reason alone Microsoft Office was a success.

Right at the moment Microsoft Office is the Default Office Productivity Suite but that could change if someone else was to release something else which made the cost of doing business cheaper or Microsoft upset their customers enough for them to move to something different.

Word didn't open Word Perfect Documents properly unless they where basic and didn't have any major formatting included in them but it was still in Business Best Interests to move to word and rewrite the documents that simply failed to open properly in Word.

If you look at a lot of Legal Form Letters available to download from the Courts and the like many are still in WP Format because that was how they where originally written.

Some may have been changed and any new ones will be in the Original Word Format .doc but the vast majority are still in Word Perfect Format and will remain that way for the foreseeable future if not for ever.

So if there was something new released that made business costs cheaper Business would adopt it and eventually it would become the default that you must have to continue to do business effectively. Sure not everyone is going to Jump Ship Immediately just as not everyone moved from Word Perfect to Microsoft Office immediately when it was first released but just like Word Perfect eventually was left behind by the bulk of Business Microsoft Office can as well. wink

Col
1 Vote
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Spent years with alternatives and "dealing" with it. Then Office 2010, no more hassles.

I agree though that the majority of users are fine with the alternatives (including the free Office that comes on most PC's that's limited) as long as they don't have needs that require sharing and formatting issues.
but the device based licensing is dumb. But reality says most people would never know the difference, how often do you actually change?

With the storage and ease of 365 it is compelling, it's excellent for students . . . but then I paid $100 for a 3 seat license of Office 2010 and that was two years ago.
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You can use
don3605 28th Feb
it for at least three more years for the same cost. Instead OF $500 for the subscription. Most people skip versions rather than upgrade at every version. Your choice is the better one.
1 Vote
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""This is what Microsoft is doing so you have no choice but to suck it up and accept it because Microsoft are the only game in town""

Funny, but that's how M$ thinks.
""This is what Microsoft is doing so you have no choice but to suck it up and accept it because Microsoft are the only game in town""

Funny, but that's how M$ thinks.

Yep, one thing for sure and that is that they stopped listening to their client base a long time ago. If not true then there would have been no ME, Vista, and now Windows 8. Yet, the keep cranking out all this substandard code and people keep buying it. Go figure. I can't.
13 Votes
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Er, no as well!
ichinutz Updated - 25th Feb
"This change by Microsoft is just a reflection of the times we live in - we are living in a networked, always on, cloud-based, software as a service world and we are going to have to come to terms with it - sooner or later."

Mark Kaelin's comment is rubbish! I have no intention of going where MS tells me to go - I am not a sheep. Most of the licensing deals on offer for Office 2013 do not appeal to me as options, especially the Cloud options. It's about time MS realised that Office is no longer the only seriously viable productivity suite out there.
-6 Votes
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You're so last year!
SHCA 22nd Feb - Below your threshold / Read Anyway
C;mon Mark,
We're all turning to subscription, for a lot of good reasons. Mobile phones (smart and not), TV, music, cloud services, anti-virus, netflix, radio, on-line streaming, pay-per-view, water cooler, coffee service, maintenance plans and on and on. It seems like iTunes was the thin edge of the wedge, but now I;m sure I must license more products than I buy. And seriously, you WANT software delivered on DVD, when you can just click on a link? Who keeps DVDs, keeps them labeled and sorted, and why?

It makes perfect sense for businesses, because they don't have to commit scarce capital up front, and they never have to worry about different version or release levels. In fact, businesses have been working this way for years.

You've totally overlooked that O365 also throws in the equivalent of a Small Business Server, running on ultra-stable (guaranteed SLA with cash penalties} Microsoft cloud server, with all-out MS ForeFront security. You get:
- SharePoint Server (not on your charts) - with SkyDrive, a brilliant data-anywhere manager,
- Real, painless Remote access,
- Web Apps so that you can work on any document from anywhere, even if you don't have the desktop apps, or (more important} if your device (Android, iOS) is not secure. By leaving all of the documents on the server, your smart-phone, tablet, or public or home PC can be hacked, but never give up your data.
- You can collaborate on-line from anywhere to anywhere, with Lync (also not on your charts). In fact, Lync Server comes free with O365, but was never in SBS.
- Oh, and before I forget, Microsoft Exchange, so that you can move over to a proper and secure email system with full control.

For all the same reasons, we should rejoice that home users are moving to subscriptions. Not only can they work safely from home, but work the same collaborative, secure way within their family. And no one has to worry who's got what version, because everyone is always up to date. I got pretty tired of "what can I send to Jenny; does she have Office 2000, '03, '07, '10 or Mac? Can I down-convert? What function will be lost? What will print correctly and what will blow up?" Now, Jenny's on subscription so we're both the exact same (yes version upgrades are free). Why was Jenny on such an old version? Well she paid her $600 for Office Pro once, and was not going to pay it again every three years to get just a little more function. Even the upgrade price was prohibitive, but now it's zero.

So c,mon. It's 2013. Sign up, log in, and enjoy everything all the time.
SHCA, you make a strong argument for complete central control by Microsoft. If we're all happy with "big brother" watching over us then you have a point. Oops....you mean someone might think independently? Yep, it can happen, SHCA. In my humble opinion, you and Microsoft have the attitude that is best expressed by saying, "You WILL go to the party and you WILL have fun because I say so". As was pointed out by "LastChip" and "LK" , there are viable and lower cost alternatives available which I am sure that a goodly number of users will embrace. Not everyone likes being blindly controlled by the "Microsoft puppeteer." However this all comes down to freedom of choice, which is what our way of life thankfully is all about. Thank you all for the varied opinions. Its really interesting and educational to be able to experience them. I appreciate it.
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Sarcastic?
lehnerus2000 Updated - 24th Feb
I hope you were being sarcastic.

BTW, is anyone else having problems replying to comments using FF (I had to use IE9 for this reply)?
I can make stand-alone comments, but the "Reply" function hasn't worked for a few weeks (my PC: W7 + FF)
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Yes
Cynyster 25th Feb
I am having the same issue.. windows 7 with the latest FF
and continues in FF 18.1 and .2 As a work around, don't click the 'Reply', 'Flag', etc. Instead, right-click and open in a new tab. If you're a serious TR user, you may want to downgrade to 17.

TR is aware of this and has reported the issue to Mozilla.
Thanks for that info. happy
...and to this point, who responds quicker...MS or Mozilla? Just asking, don't know the answer, but perhaps it is relevant to the entire discussion?
Mozilla doesn't make an office suite, and Microsoft's licensing policies have nothing to do with the FF / TR incompatibility. Comparing their bug response time is no more relevant than comparing the buildings they work out of.
See Pally just because you don't agree with someone completely you get Down Voted.

Sounds perfectly reasonable to me regardless of the fact that what you said was Perfectly Correct and that the argument made/implied or whatever against Monzilla/FF is totally spurious.

You should know by now that Microsoft is Perfect can do no wrong and if you are warped enough to even question them in the slightest the Microsoft Fan Boys/Sheepies will complain as bitterly as they can.

On TR Disgusting Threads that involves Down Voting any comments that they don't like and then quite often Stalking that poster and Down Voting every comment that they dare to make regardless of what it is about. laugh

But just to Pi$$ off the poster who questioned the response time between Monzilla and Microsoft I'll add this bit of information.

If you use the Enterprise Versions of Red Hat or SUSE on IBM Blades part of the Service Guarantee is that if you experience any issues with the Coding of the Kernel the IBM/SUSE/Red Hat team will correct it within 48 hours. Not really relevant to the above but none the less is perfectly correct. wink

At this point in time Microsoft offers nothing similar despite IBM offering to be involved and put in a heap of money to achieve the same service for their business users.

As for the Bug Response Times from Monzilla I would expect them to be similar to what Microsoft provides. It all depends on How Serious the Issue that you have reported is as to how long it takes to fix it.

In early 2002 I reported a Bug to Microsoft involving a Kernel Issue and a potential Security Breach under certain conditions. That Bug Report is yet to be actioned. But it's only been 11 years so far.

Now watch the Negative Votes Rack Up and just maybe some Rancid little M$ Sheepie will actually post a complaint about my above comment but it's far more likely that they will report it as Spam/Offensive or whatever and Down Vote this post. laugh grin laugh grin laugh grin

[/maniacal laughter]

Col
Microsoft is, IMO, alienating its user base in a number of ways including but not limited to this latest issue of licensing for Microsoft Office. The simple truth of the matter is that we have LibreOffice, Open Office, Kingsoft, and Softmaker FreeOffice that are either opensource or low cost options to replace Microsoft Office. Any of these will do 95% or greater of what most users need to be completely productive in the retail, corporate, and educational communities. They are all also completely Microsoft compatible. The same thing proves true with operating systems. There are viable no-cost or low-cost alternatives available that function just as well if not better than Windows 8. When a company stops listening to the communities that put them where they are today then they begin the slow but sure descent down the slippery slope. That, of course, takes time but without a change of mindset and corporate philosophy it will eventually happen.
The only reason I still have Office 2007 on my machine is that my Wife has a hard time with software changes AND I need Outlook to manage my emails.
I have tried a couple of other programs but they (IMHO) quite frankly STINK!
If you have an alternative to Outlook out there, PLEASE tell me, I'm already using Chrome instead of IE9, (I only have IE8 still on my machine because Win 7 NEEDS it to exist).
Thanks
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Thunderbird. - no it does not look like office, but it works damn well.

I am afraid that you will have to bite the bullet on change and new user interfaces at some stage, staying with Office 2007 is not a long term option.
Personally I hated the Office 2007/2010 interface but eventually got used to it. When I recently had to use Office 2003 I realised how much I had adapted.
1 Vote
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Thanks for the suggestion, I'll take a look @ it and if I think I can use it, I'll jump, I refuse to give MS any more money what with this new licensing system and not being able to x-fer it to another machine if my main machine should go belly-up on me in the future (KNOCK-WOOD)
0 Votes
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It is very hard to move your emails out of Thunderbird if you decide to move to something else.
Well, thanks for all the information you folks have provided, and I have to say, I'm not enamored with the idea of this program from this.

Is there any other programs out there that work like Outlook (for a Windows environment) that anyone knows of?

Thanks to all for the comments (and advice both past and in advance).
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Zimbra
cpguru21 5th Mar
I was playing with Zimbra Desktop. I do not have a feature by feature comparison though. I am currently using Thunderbird, but it has become as sluggish as Outlook, I am thinking of switching back. I also heard that Mozilla is not going to continue to develop Thunderbird?
At the risk of sounding like a 20 gripes with Thunderbird I must say its only just usable.

I use Thunderbird on GMAIL for most of my non-business computers and frankly its pathetic. If I sort the inbox by "Subject" I can't jump by pressing a key like I can in Outlook. I can't figure out how to get it to move to the next messsage, not the "next unread" message. Ok when going forwards but when going back? It keeps asking be if I want to read un-read e-mails in gmail's "all mail" folder when they just haven't yet synced.

I am so desperate for an Outlook replacment that I have thought about writing my own....
Thunderbird is an alternative to Live Mail, I dumped TB because it destroyed about 8 months of email. Live Mail is nearly as good and more stable. Plus I thought I read it was not going to be supported?
1 Vote
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Symphony
maj37 4th Mar
Another free MS Office replacement is Symphony from IBM. I have used it for years on machines that I didn't have MS Office on. I like the interface better than OpenOffice. It is the same code base as a previous release of OpenOffice, but I don't remember which one.
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Ahh yes!
cpguru21 Updated - 5th Mar
We were looking at an IBM email server solution and Symphony solution came up. I remember enjoying using the product, however I also remember long load times. I will have to give it another look as my Thunderbird is slowing down..

******IBM Lotus Notes (Domino?) email server******
Is it Capex?
Is it Opex?
Well, no matter how we calculate it up to 4 years, we lose money any which way over the old scheme.
We might as well use paper. Goodbye trees, MS didn't save the environment by wiping out install cds.
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There are so many Opensource options that we do not need MS Office. Kingsoft Office and OpenOffice are just 2 of them. For mail you can use eM Client.
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I think I'll give that a go. Getting my Calendar in one place would be a real boon.
then what do you say to your software vendors that require you to have MS office installed for there software to work?
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Moderator
And personally I believe that when the Software Companies who write that Type of Software see a number of Potential Customers say that what they are being offered is of no use to them and that they are not in the running for a sale of their Software they will rewrite it to suit what they are seeing in the

Current Market.

Some will be slower than others and some will not even bother but they are the ones who chose to limit their possible customers and as such that is their decision. wink

Col
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well in a perfect world that would be great a software vendor that listens to its customers.

here is the world i live in 400 desktop 250 ms office and a 2 million dollar software package (CPSI) that requires MS office for nurse documentation.

CPSI will not listen when we ask to make availible with other office suites.

and

Microsoft will not listen when we tell them that new licensing model does not work for us.

so when will the "Current Market" swing in the favor of our little world?
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Moderator
You live in the Medical World with very little choice in what you use. Here the medical profession has the choice between 2 programs neither of which suit their needs all that well.

To make things worse they are not rewritten all that regularly either so they tend to require older software meaning OS's as they are not Certified to run on the newer software.

It was very recently that the Main Medical Package here was rewritten to run on Vista from XP, at the time I was testing a RTM Version of 8 so it's hardly the Latest and Greatest and a bit before that it was finally certified to be used on Server 2008.

The company who uses that is currently Testing the Free Nix Option where the Practice Owner is running on a Nix Box and Server to see if it's good enough for their needs or if it's worth the time & effort to change.

The reality however is that with any Specialized Software and all Medical Software falls into that group you are as far behind the Bleeding Edge as it is possible to get so you are always following the trend never leading it. wink

Col
1 Vote
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In 2007, VMS celebrated its 35th year.
I don't know how it's done since then.
I wouldn't be surprised if applications written for it in 1980 still run.
5 Votes
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You mention that you can see potential benefits for the individual and corporation, but don't tell us what they are. That seems to be the line from MS. It's better because we say it is, but we're not going to tell you how.

I'm looking for a clear and complete statement from MS that addresses specific design choices and the reason for them. Number one is why are the ribbon titles in all caps?
53 Votes
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In Australia? Yeah,right. Living in Westmead, I can barely get a reception on the mobile, let alone wireless BB. If the program doesn't install, run & save locally - it's useless to us and those living close by.

Win 8, happily only on 1 PC, was a waste of money. I'd have been better off giving the same amount to Canonical (Ubuntu's producer) than MS - at least I'd have something easy to use.

I am NOT paying monthly or yearly for bug ridden software. Not for OS, Office type suite or financial. The only reason MS change the program save type each time is to force upgrades.

Starting to look more and more like freeware/open source is the way to go.
On top of that abortion they have foisted on us called Windows 8, MS has just lost me as a fan, NO ONE tells me how I am to use my software. Yes it may be a license, and they OWN the code, BUT, IF I have a machine that goes down and I have to build another machine for myself (or a client) I AM NOT going to MS, hat in hand and say "Please Sir, can you move this license to another machine for me?"

BS!!!

Libre Office here I come, and Microsoft, you KNOW WHERE YOU CAN STICK IT!!!
2 Votes
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How will this effect desktop imaging? What is actually linked to a license? The mobo? The serial number? If I were to re-image a desktop and put the same license back on it, would this be ok?
Licensing but with Windows OEM Licensing the Software is tied to the Original Hardware it is installed on.

Now depending on which Corporate Legal Person you speak to that could mean that a SATA Data Lead Failing means that you need to buy new Software Licenses or according to Microsoft when 7 was released that meant that it was tied to the CPU, M'Board and RAM but did not mean that if a Repair was done that it voided the License. At the other end according to the XP License Agreement it could be used on 2 CPU's so according to at least 1 QC here who specializes in Corporate Law that meant that you could use the 1 License of 2 distinct single CPU computers as it was licensed to allow that.

So what was done was that it was possible to increase RAM or change the CPU to a faster one that was supported by the M'Board and the product could be reactivated. As things stood at the time if you changed 3 items inside the case of the Computer Tower you got a Reactivation Notification and 30 days to do it. After the 30 Day Time Limit the OS simply didn't open and you where taken directly to a Activation Page to fill in the necessary details and then Reactivate.

However after saying that there where other things that where allowed. If the M'Board failed you could replace it along with the CPU and RAM if your old M'Board had been superseded BUT you had to move to the Next speed CPU so if you have a Pentium 200 MMX and you needed to rebuild the system today you could replace the M'Board with a Socket 1155 and a CPU from the low end of the Performance Range and it would be considered as a Repair and it was then legal to Activate the OS on the Repaired Computer. You could not chose to replace the 200 MMX M'Board with a Socket 2011 and the Top of the Range Intel i7-3970X Core i7 Extreme CPU as well as the rest of the Associated Components.

However if you chose to Upgrade your existing computer that was working perfectly well to the same specifications as above then Legally you had to buy new Licenses as you had a new Computer.

Also if your system was stolen or otherwise damaged and a Police Report and or Insurance Claim was made the Insurance Company would pay for replacement hardware but not any Microsoft Licensed Software so you had to reuse the Old Licenses that was on the Hardware Destroyed/Stolen or whatever.

Over the years I have done several Replacements of Stolen Systems and some that had been damaged in a Fire/Flood and according to the Head of M$ Legal here it was perfectly acceptable to reuse the Old Licenses Provided that I had the Product Keys. M$ would not issue new Product Keys but if you had them in any form it was perfectly acceptable to reuse that Software License.

I have done this to both computers from Domestic Users who had them stolen and business who have suffered Flood/Fire Damage and in one instance a Massive Voltage Overload which destroyed every electrical device connected to the mains when the event occurred.

Reactivation has not been an issue on any of these occasions but with the Insurance Companies I have always insisted that they get Written Permission from Microsoft before I proceed. As I have the Head of M$ Legals Phone Number I also speak to them whenever I have the slightest query as personally I don't see any value in upsetting them so I get direction direct from them and I have supporting Paperwork to cover me should any complaints be made.

I always speak to the Legals Head Person as you can ring them 5 minutes apart speak to different people and get Different Interpretations. So I find it better to speak to the person in charge so if there is a complaint the Head of Legal has the finial say.

I would suspect that the Office Licensing will be treated in the same manner. wink

Col
It is amazing to me that Microsoft and others believe that the ENTIRE country is wired with high speed. You do not need to live in Po-Dunk Egypt to realize that you can live 5 miles away from a large metropolitan area and still not have access to anything better than dialup. Subscriptions are not practical for small businesses either. They SEEM very attractive on the surface with a low price tag. But small businesses tend to have their software outlive the machines they run them on. (Heck some businesses are still running XP with Office 2003. Volume Licenses allow you to just switch to a newer machine without worrying about buying new licenses.

Then there is the little discussed conversation of security. Not so much as the (hopefully) secure connection between the end user and the Office servers, as it is that as an IT Manager I will never host companied proprietary information on a machine controlled by a company that could.. would.. and probably IS stealing information stored. Cloud based computing was all the rage with google until they changed their privacy statement. Googles Postini is a prime example of cloud services run amok. And cloud e-mail STILL does not support encryption or digital signing.

Nope .. Sorry Microsoft.. You may get the business of the techno appliance geek crowd but they are not the people that actually get things done.

Microsoft is on a roll.
Browser stinks (ie9 & 10)
Search Engine is terrible (Who came up with the name Bing?)
Windows 8 is a total hack job
MS Licensing is convoluted and purposely confusing as ever.

Micosoft...What happened to you?
You were expensive yes.... but your quality was second to none.

What Happened?
No, I think Microsoft thinks the entire *world* is wired with high-speed internet access. Not only that, but everyone is wealthy .. after all, the expectation is that in order to function, you need to purchase:

Win8 phone
Surface tablet (Pro, of course, so you can break dance on the conference table in your suit - that's what makes it 'pro')
Laptop
Desktop
IT support - servers n' such

And I'm very glad you mentioned security - I rarely see that mentioned as the media blitz that the cloud is the answer to everything is a bit much. There is no way I'd store anything I do on the cloud.

Add to your browser comment - in addition to where they got 'Bing' - is why do they now consider Facebook comments as valid search results? That totally diminishes the value.

(No, I'm not a MS-hater! I've been using MS products since '82)
9 Votes
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forgot to mention ....
eaglewolf Updated - 25th Feb
On pricing:

I want a CD - even if I do get s/w online, I pay for the CD in addition. I will not use a subscription.

Office Home/Student: very limited, does not serve my needs

Office Home/Business: does NOT include Publisher. If you're looking at a home, or small business, what program is going to be extremely helpful?? Publisher. Is it on that version? No.

Office Professional: has Publisher, but costs just about $200 more than Home/Business. And $400?? That's quite a penalty to be charged for wanting something useable.

And tying these to a one-machine concept is a failure.

There's the old adage, 'my way or the highway.' Microsoft should be a bit more aware that the 'highway' is becoming a much better route. And the scenery is better!

Subscription service is out.
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Well Said
DJMorais Updated - 26th Feb
Nicely put. I'm amazed they can be so arrogant and thick that they think they can try and ram this down our throats and we are just going to let them? With all the alternatives out there? They are dielusional! Perhaps they will understand when their revenue numbers start to really plummet...
12 Votes
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The pie chart says it all. If Microsoft loses 34% of its Office sales, its drop in income should tell it in no uncertain terms that it's messed up big time. I wonder whether anyone in authority at Microsoft reads articles such as this one and the many many others which report the widespread unpopularity of the new Office licencing or Windows 8. Is it time that Bill Gates came back?
A successful company knows that "the customer is always right" (even when they're wrong). Microsoft seems to subscribe to the philosophy "Microsoft is always right" (even when it's wrong!), and that, ultimately, is the road to failure.
"we are living in a networked, always on, cloud-based, software as a service world"

Perhaps you are but don't think the rest of the world is. Personally I have a "reasonable" internet connection (7 Mbps or so) but I have plenty of neighbours who can barely manage 1 or even 0.5Mbps.
Where do I live? Outer Mongolia, Mali, Antarctica? No, just a non-urban part of Scotland.
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Also in Scotland - the capital city - 2Mbps if I'm lucky!

However, that's not the main issue for me. Everyone seems to be missing the point that there is an enormous price hike from the non-commercial-use Office 365 Home Premium (for 5 users) and the cost/user for commercial Office 365 plans that provide desktop office.

I suspect many have not noticed that Office 365 Home Premium is for non-commercial use. If they have, they may choose to pretend otherwise. I predict a significant increase in the use of Open Office etc, and perhaps also an increase in the unlicensed use of Microsoft Office!

If the poll had taken that into account, and addressed the question to small businesses (say 5 to 20 employees), I suspect the result would have been even more concerning for Microsoft (assuming they care).

Microsoft also attempt to persuade small businesses that they should move to Volume Licensing, and implies there are cost advantages. However, it was until now significantly cheaper to buy the retail version of Office, leaving aside the issue that (as far as I can see) you have to sign up with a Microsoft Partner and pay them for their services before you can buy the licenses.
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Bandwidth
I'm in rural Minnesota, just an hour from the Twin Cities. Fortunately for me, I have a 100 MB connection at my Office. Two miles west of me is currently dial-up. Wireless alternatives are coming, but with them are associated costs.

Cloud Security
The current administration has filed legal briefs explaining that any data stored "In the Cloud" (who knows exactly what they mean by that) is subject to search and seizure without warrant. This has yet to be adjudicated but is darn scary to say the least.

Other issues with 2013
I am a Microsoft Partner and have been for years. In a recent peer group meeting with dozens of other Microsoft Partners (and a few other people), the number of us currently recommending that our clients move to Office 2013 was... let me check my notes... ZERO! It's slow. It's BUGLY. Lots of problems interfacing with third party LOB apps. Functions which end users actually use to do their work take extra steps or extra mouse clicks. In short, it costs more and does less while setting the client up for work comp issues due to eye strain and ADA lawsuits because certain people can't even SEE let alone use the application. What's not to love? Way to go Microsoft!

To Top It Off
Apparently they are having problems convincing the rest of the world how marvelous it is. They are making it very difficult to acquire Office 2010. OEM is forbidden from selling or installing it. No longer available at the Microsoft Store. You can excercise downgrade rights provided you have enough licenses for an Open License Agreement.

Summary
I have been a long time Microsoft advocate and outspoken in defending them. I'm currently on the fence.
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While I am not a fan of subscriptions for primary software, there seems to be some misconceptions about this system. From what I have read and seen, Office 365's biggest hit is the installation download. It is a virtual app that is a full version of Office that runs local on your computer. Apparently the file that is Office will be automatically updated as an image when patches are introduced. It will run when not connected to the internet. When you run it, you sign in with your Microsoft account. I do not know the frequency it needs to check in but the software periodically checks in with Microsoft to confirm the continued subscription. Your subscription allows for up to 5 of these copies to be installed on machines and can be managed by your account to move the license from machine to machine if you replace one. You can also run the web based versions of the programs from any where.

The more restrictive is the standalone versions which cost more up front and are tied to the machine it is installed on. According to Microsoft they will have physical media available in various parts of the world where needed.

This is their initial structure but Microsoft licensing is complex and there are a lot of unadvertised variations on their licensing to businesses. I am in a wait and see mode to see exactly what they are offerring to my clients, not the broad brush structures they are advertising at the release.
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Thanks
gechurch 25th Feb
Thank you for your post. That covers a lot of the questions I have about the subscription model.
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The article starts with the fact that Microsoft now ties a license to a machine instead of the user.

I was surprised that it was not mentioned that Office 365 offers portable licenses. You can simply deactivate one of your five licenses and use it on a new machine. (It still leaves 2013 installed on your original machine but with limited capabilities.)
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Office
Giottod 25th Feb
They obviously don't live in my area of the country. We have a singular means to the internet. In a world of redundancy that does not exist here. We avoid SAAS software as In disaster, or severe weather this singular connection could fail. I work in a small hospital. How would you like to have your medical records hosted somewhere else where in severe weather, or disaster your doctors are unable to get critical information about a person. I understand the "Always On" aspect, but how well did that work during hurricane Sandy, or other recent events.
You say, "... switching to a subscription model requires a major shift in perspective when it comes to how we purchase and use our software, but that does not automatically make it wrong or a bad..."

I beg to differ. For the end user "the cloud", networking and convenience is wonderful. For the software manufacturer it's about sustainable, dependable income. Once the end user buys into a monthly or yearly fee, the company pretty much has them hooked. It's a difficult (but not impossible) to withdraw from. Before you know it $99 per year for the full suite becomes $75 per year for a stripped down version and $129 for the full suite. Then the yearly increases become "the norm". The end user can easily become anesthetized.

Licensing is little different than the old "service contract". A reliable source reported 30 years ago that a company executive referred to service contracts as "a license to steal".

Companies beware! People (and business) can eventually grow weary of the monthly "drain" on their finances. There will always be an alternative. I have one client who hasn't purchased an upgrade for their CAD software since 2006 and is now moving to an equally compatible product. It meets their needs and costs far less.

An accountant friend used to recommend a person extrapolate their monthly expenses over a 5 or 10 years to give better perspective to the financial drain.

Just food for thought.
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If I'm going online, I'm not going to pay $100 / year to do it. Google Docs works fine and is free.

But being online doesn't always work - either at my cabin at the lake or on a plane (or in an airport where 200 people are sharing 1 access point). For those I'll keep my Office 2000 handy or maybe even try the Corel Suite I saw in the store recently (and read about on TR) for cheap money.
It's most places it's called extortion and monopoly! It will be interesting to see how the EU reacts.
I just wish those changes would reach the rest of the world.
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Honestly people... do you think we're all over-reacting just a tad? Since when has "offering a subscription-based model, as well as the traditional outright purchase option" been extortion??
Though I remember Microsoft's CEO of the time a guy by the name of Bill Gates who said many years ago that he was envisioning all Microsoft's Products only being available on a Subscription Basis.

He used words like Cheaper for the user and better for us meaning Microsoft.

I didn't understand him then as I couldn't understand how a End User could pay less but the company get more money but I did very well understand that Microsoft expected to move to a Subscription Model of Business and was proceeding there as fast as they could.

May still be a bit early yet as ISP Connections and Data Use can be still quite high in places but if things continue the way that they are I can see the day when it will be the only option.

Personally I don't see it as Extortion but I'm sure that some Authorities will see it as Anticompetitive and act according to their current laws. wink

Col
Since when has "offering a subscription-based model, as well as the traditional outright purchase option" been anti-competitive?
Just that some of the Authorities may. wink

Col
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My focus is on the home user and the pricing. I learned to do without Office several years ago. I feel like I've entered a hospital and am forced to pay several hundred dollars for a generic aspirin or band-aid. So far I've been able to work just fine with the freeware that's available. Why would I want to pay for a software suit that costs as much as a low end computer and operating system combined?
This idea that all of america has high speed internet connections is so far from reality it isnt funny. Get an hour away from most metro areas to the prairie or the mountains and good luck with that.
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At my home i have poor internet. What happens to MS word when im down for 5 hours. Will Microsoft be paying for my time to do nothing?
You don't have to look far, check the always online DRM schemes for games. Each forum is filled with people complaining that they don't work when offline.

I know personally my connection isn't that stable, so Steam goes offline often. Thankfully it doesn't shut you down if you go offline, but if it thinks there is an update, or if a game needs and update, it won't let you launch until you go online.
I swear it's a race to the bottom with these big companies.
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Agreed
SkyNET32 25th Feb
The DRM Sony and Xbox are rumored to implement is already causing an uproar, and it's no different, being applied here with Office. So if I'm playing a game (console or PC) and my connection goes down (maybe some drunk hit a pole in my neighborhood) and I can't continue to play the Campaign? Forcing you to play the single player campaign with an Internet connection is a major FAIL in my book.
except for Outlook of course. Your computer only needs to connect to the Internet once every 30 days to "refresh" your subscription.
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Thanks
gechurch 1st Mar
Yes, thank you for the information SgtPappy. Sadly the person who did no research and assumed Microsoft hadn't thought of 'what if the Internet is down?' has four votes, and you have zero for actually providing accurate information. You got a +1 from me.

The reaction from so many people in here is surprising. I thought this was a place for business professionals... it feels more like Slashdot than TR at the moment. It just goes to show Microsoft have a lot of work to do if they want to convince people that subscription is the way to go.
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This may lead to a new licencing model for sure but not by buying from Microsoft - people may start to realize that there are options - LibreOffice being an excellent free alternative and I am sure that there are or will be others.
If I can't have software with a Local Install, it's a waste of time. Even in the Best setups, no place has a 100% up time. I like items like the software that can power units separately to the network, and use my home Server. What happens to Windows 8 when the icons have no feed to pull from ? With Battery sources that can have up to 36 hours and more, you need a local office version when the Network Backbone is horribly unstable. Even a fibre optic service that Australian Mainland has , if you tried to be "always on" , see how much you pay. With US East coast Outages being so common, the Political will to rebuild the infrastructure is not there. And more ...
People have been saying this stuff about Microsoft for years and yet the vast majority of users are still using Microsoft products......I'm just saying.
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From there 99.9% monopoly, they have lost a lot.

They completely lost the mobile market [phones, tablets]. (got a little back in recent months, but not much)
They have lost a good chunk of the server market.
They have almost completely lost the small device (windows CE) market.
And they are losing home desktop market, primarily to Apple, and a small bit to Linux.
They still have business work stations, but licensing changes can drive them away as well.

MS is slowly falling apart.
They can't innovate without pissing off their old customers, and they can't stay still without losing potential new customers. This isn't completely a result of management decisions, all old companies tend to have this problem. They have to survive the slump and innovate for the future, even if they lose their current customers.
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I'm showing my age (70 annums), but I fail to be snowed by the Cloud. I'm not going to let a pile of transistors in some dingaling's datacenter store my precious stuff; I want the transistors to be inside my house. Cloud is cool, and nothing else.
I run Office 2003 and Access 2007 on Windows 7. Microsoft tells me O2003 is "not compatible" with Windows 8, and I can pay money to make A2007 work on W8. My $14.99 Windows 8 installation sits idle in its own disk partition, aging silently.
3 Votes
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With the 'new' Outlook.com replacement for Hotmail that has been forced on the populace, if you have an older version of IE, they don't support using Outlook.com with it. What do you get for your desktop? The mobile version. And what comes up on your screen is:

"Please upgrade your web browser

To get the most out of Outlook, we recommend that you upgrade your web browser. Upgrading should only take a few minutes.

Download the latest version of Microsoft Internet Explorer (no, thank you)
Or upgrade your current version of Mozilla Firefox (it is, already)

If you don't want to upgrade right now you can continue to Mobile experience instead.

Please Note: Continuing to Mobile will mean fewer features and a downgrade in performance."

I'm sure the Mobile will be quite an 'experience' on my old desktop!
It is not necessary to keep Microsoft for a subscription for what features? Let's face it, you are just using Word Processing. It's been around since the DisplayWriter and WordStar. I would bet most people could live with Office 2002 or 2003 and maybe even Office 97 and not lose any features they need (yes, there are exceptions and if they need it, then pay for it). Personally, I will use LibreOffice or StarOffice/Open Office. They are free and about 100% compatible with Excel and Word. I am not made out of money but I do need to use spreadsheets and do word processing. The choice is obvious, Microsoft. I bought Office97 and XP(2002) and 2003, and 2007 and 2010. So I have spent around $1000 in the last 15 years just to do Office stuff (most of which I don't use). I am a power user but I am guessing I am typical for a user of features. If the Office file is not riddled with VB macros, LibreOffice will open it just fine.

And I agree that Internet availability is not 100%. I use Vonage for phone at home, too. Last weekend, the cable was out for a few hours. No email, no phone, no Netflix, and guess what...NO OFFICE 365 (if I had it)! Get real Microsoft! You're not the only kid in town.

Further, I have been a Microsoft fan (you can tell that) but after getting an iPad mini last month, I have found that almost all of my apps (including my precious Bible software like WordSearch and Logos) have counterparts for the iOS system. In fact, I found free or 99 cent apps to do everything I do on my PC for work or home (photos, network, programming, reading, word processing, spreadsheets, etc.) I even did my complete tax return on the iPad with a native app rather than use a browser. The app was free. The only thing I still use on my Windows PC is PowerPoint. As soon as I find a good iOS alternative, I can turn my Windows PC off and Office with it!
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with out an Internet connection for 30 days. Granted Outlook will not work because it uses the Internet. O365 uses a little program that runs in the background to verify your subscription. If it can't verify your subscription it will continue to use it for 30 days after 30 days it will run in reduced functionality mode. Connect back to the Internet and if your subscription is still good it will "refresh" your license. What's the problem? Oh yea uninformed end user. Probably a low information voter too.
The basic problem is that people don't like subscription-based models for software, generally speaking. The current economic conditions are a perfect example - you hit hard times, you try and cut overheads. You can't cut your software costs if it is a subscription-based model. Which is frankly why Microsoft is trying to force it, to keep up their revenue stream. This is a battle between Microsoft and businesses that use their software, Microsoft is trying to leverage their near monopoly of Exchange/Outlook to get us to use a subscription-based model.

What makes me laugh is when they try the same thing with say, Windows 7/8 Phone, which doesn't have a USB sync function with Outlook, it all has to be done OTA. Guess what? Everyone goes to iPhones, etc. Microsoft is not the only game in town. At the end of the day they're trying to make money, not be our friends so I don't think they care if they lose part of their base as a result of this decision.
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Microsoft's Enterprise based agreements are basically subscription based models, and businesses have been using them for years. Back when I was responsible for Microsoft licensing for a large, international corporation, we sort of rolled in and out of Enterprise agreements, based on what it was we felt we needed to do. When a major upgrade was due (example - move to Windows XP from a mish-mash of earlier versions), it made sense to sign up for an Enterprise agreement, because it actually was a lot cheaper. However, we certainly did not feel it important to roll out every new major version that Microsoft rolled out. Enterprise agreements are typically three years, and there certainly was no guarantee that we'd renew when the three years was up.

However, it was basically a business decision. From a technical and support perspective, I have argued that we could have reduced support costs by keeping everything the same, and that usually meant up to date, on the desktop. Otherwise, there are costs associated with purchasing new PCs and imaging them with old versions of the O/S and Office, and also costs associated with having to support multiple versions. But, we were a chemical manufacturing company, not an Information or Financial company, and the bottom line was that the technical cost savings of an Enterprise agreement did not offset the cost of the licensing, compared to just going with the flow of a mixed environment where we'd keep a purchased system with it's licenses for five or more years. I have no idea how many companies keep a perpetual Enterprise licensing agreement with Microsoft, but it would be an interesting statistic to know...

Still, there are many examples of what I'd call subscription based licensing in the private sector. For all intents and purposes, cell phone, cable/satellite TV, and Internet services are subscription based, and/or heavily incentivized towards subscription-based "unlimited" service. I still do IT support as a hobby, but for all practical purposes I am retired and on a fixed income. Yet, much to my amazement each of my monthly bills for each of the aforementioned three services are near or over $100 apiece (my Internet is bundled with IP Telephone service). So, as a consumer, anyway, I've clearly "bought into" the subscription model, even when it ends up costing me more than I was paying pre-retirement. (Okay - I'm a Tech addict.)

When it comes to technology, it really does seem today we like having the latest and greatest, and are willing to pay for it even when the old one will still do the job it was intended for. I'm not so sure the same doesn't apply for software. It certainly does for anti-virus software. And budgeting is a funny thing - once you eke out a budget for something, it's so easy to just keep doing the same and "not have to worry about it".
4 Votes
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Cheaper?
ETJ 25th Feb
"Even though the standalone version costs more for less features..."

That depends on how often a company replaces its MS Office software, doesnt it? My company is just now switching to Office 2010. We have been using 2003 for my entire tenure (2005) at this company (good or bad) thats 8 years (minimum). If a company uses the software for that length of time it is difficult to see where the subscription based system would be cheaper for any company other than perhaps one that switched versions every time theres a change??? the minute it came out. I am not convinced that that would be necessary or a good use of resources. In addition, we are offered the Home Use version of Office as the new versions are released. I ordered Office 2013 and then heard that I could only install it one time on one PC (without begging MS to let me install it on a new computer should that become necessary). Why would I pay $100.00 per year for software I can buy for $219.00 that will meet my needs for 5 years or more? I have received the Home Use software but will not be installing it unless Microsoft changes the license back to allow me to have a computer crash and update to a new one without their permission.
Ditto. I usually run a home system for five or six years, and I'm one of those dinosaurs that has only a single system at a time. The inability to re-install is the only issue for me, but with the break-even point being 26 months, even that isn't a factor for long.
... I don't understand how this is going unchallenged from a legal perspective. If you purchase a chain saw, the manufacturer of that saw cannot limit where or how you use that saw. They can't say that you can only use it at location X. The same principal applies here: if you want to use the software on one machine and then replace that machine, there is no legitimate reason why you should not be able to transfer any/all of the software, including OS or application licenses from the old machine to the new. We, the consumers, are in desperate need of legislation to protect us from such restrictive licensing practices and to defend our rights of purchase, use, and fair use under copyright. If Microsoft chooses to market a subscription based package and people are willing to pay it, then fine. At that same time, that subscription should be tied to a user, not a device. If they *SELL* a license then a purchaser should be able to use that license however and where ever they so choose and they should be able to take that license with them where ever they want to go.
If this was an OEM license I could understand the install to a single workstation restriction, but if this new standard applies to box product, or to Open License then Microsoft will have mis-read the marketplace.
Many of my clients use Office because of its integration to other apps via VB. That integration means that they will not willy nilly upgrade and possibly break a working solution. To migrate to a new version requires considerable regression testing to ensure the migration will be fail safe. Hence migrating whenever MS place a new version into the cloud is a no go zone.

That said, it is the VB integration that keeps my clients loyal to MS. Unless there are other alternates that integrate the same we are stuck dangling on the hook waiting for a more sympathetic offer.
1 Vote
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I can impose any terms of sale I choose when I sell you something. You get to agree and hence be bound by them, or not, and don't buy the product.
> I don't understand how this is going unchallenged from a legal perspective

You have to remember that when you "buy" the software you are not in fact buying anything at all. You are entering into a licence where in return for the money, the vendor allows you to use their software under whatever terms they choose to licence it under. In this case, they are now saying that you are only getting a licence to run that software on a specific computer and you may not transfer the licence.
Don't like those terms ? Then don't enter into the agreement. That's the choice you have.

However, it would be interesting to see if anyone decides to push this in the UK (or EU). I strongly suspect that some of the terms might be considered "unfair" - and we have laws which essentially says that if a contract terms in a business-consumer contract is unfair to the consumer then it is legally void. I strongly suspect that an awful lot of EULAs (End User Licence Agreements) would have big chunks ripped out of them if ti ever got to court - but I can't recall any cases of such cases ever reaching court.
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I essentially share your view in regards to OEM software. I don't think it's fair that you lose it if your PC dies. (I also think you should have the right to on-sell anything you buy). I'm not 100% firm on this view though. Software is not a physical item like a chainsaw, and the costs involved are not the same. To make a chainsaw a fair chunk of the purchase price will go into buying the parts for the actual chainsaw you bought, and into labour to assemble it. Software is all backwards; virtually 100% of the cost to make it are upfront and it costs virtually nothing to sell one more copy. A better analogy is a special interest vehicle license (that's what they're called here in Aus anyway). This is a motor vehicle license, but instead of being a full-price/unrestricted license, it restricts you to only being allowed to drive that vehicle on Sundays. And in return it is cheaper than a full license. I'm interested if what your thoughts are on this. Do you also think special interest licenses are legally questionable? If so, would you prefer to make people buy a full license for their special interest cars?

Anyway, the above is for OEM. You have misunderstood the subscription version - you can take that with you where ever you go; it is not restricted to a device.
3 Votes
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...if it was priced competitively. houseofman's 'License To Steal' model applies here. Normally, when one buys in bulk, one gets a discount. If one agrees to a subscription, you pay a lower price, although over time it'll work out to be a little higher. Either way, there's value there, so it's an incentive for the customer to go that route. I don't know what's been going on the last decade or so in the business world, but the last time I asked for 'Value' License pricing for Office 2007, I think it worked out to ~$195 a seat, ~$245 or more with the 'complimentary upgrade' package. No, thanks. The standard single seat version was ~$185, and we're lucky if we even do work up to Office 2000's standards, so that should be fine for us for the next 5-7 years. Do they lower their subscription or value licensing fees to entice me (I would) to buy more licences? Or to get the upgrade service so my people will have the latest versions, even despite our not being able to use them? It makes sense for them to do so, as they'll get revenue they otherwise wouldn't get, and will get MORE over the long run...
Nope. They decide to stoop to extortion and jack their costs UP, but adopt a licensing stance that 'forces' you to pay those costs. Office365 'Business' at $8-$10 per user per month? Pretty reasonable. What do you mean they only let you 'view' documents at that price point? $15 a month? That's not 'bad', but I don't need all of those extras you get, and total investment over 3 years is $540 as opposed to $200! What if I need to still have access if I'm off-line? $25 a month?!? No thanks! On top of THAT, how much is Google charging? $5 per user per month, or 1/3 of what MS wants for an equivalent plan?
I don't know what they're smoking over at Redmond, but I WANT some. MS Office is a runaway success because it works well, and is an established business 'standard'. So long as prices are reasonable, it'll stay that way. If you get overly large heads and start charging to suit... well, despite my user base being addicted, I'm pretty sure it won't take THAT much re-training and baby-sitting to get them to use Google Docs or an Open Office package...
It must be a US thing, that the businesses figure they can start charging 'per head' prices. Is Bob over there worth 'only' $25 a month? Sure he is! But in Canada we can do simple math! If your competitor is offering a similar package or service for $1,000, and we expect to get 5 years out of it... Well, do the math to figure out which one's the better deal...
I have several objections to this new scheme:

1.) It's clearly designed to shove people in the direction of renting; yes product activation and other perpetual beta releases were baby steps.

2.) Requiring a constant internet connection is useless in a mobile world. Every laptop then must be equipped with the standalone. What's the point of the 365 release covering five (5) PC's if I can't use it on laptops.

3.) It's another of MS's useless intermediate releases (Win ME, Vista, Office 2007) that offers almost nothing to the consumer but a push to bad or diminished choices that favor MS and give them a revenue boost.
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