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i eagerly await this week's segment--you stated in your last segment on using windows 8 refresh in default mode that you were going to address how to save your installed programs during the refresh process. I have that exact issue--I have picked up a rootkit virus, it seems; I need to refresh windows (I have already tried the default method on my cloned drive); I have one program I will have to repurchase if I lose it. your anticipated instructions may prevent that--thanks for this particular series of articles--very useful. diana wilkes