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I have written several manuals for in-house PC based applications. I have found 2 essential rules.

KISS. Keep it simple, stupid! Use as many screen dumps as possible and let them speak for themselves.

Always get someone else to follow the procedures from the proposed manual. Preferably someone who hasn't done it before! It may help to have an off-line terminal setup so that this can be done without upsetting everyone else.

Keep up the good work & thanks for the helpful advice.