Hear Hear!!
It's about time someone addressed this issue.
To have a salesman who doesn't know how the product works is bad enough.
Having a sales director without even a basic understanding, and who never even used the product is not only stupid, but atbest expensive for the selling company.
It would be like buying a car; you ask the salesperson if a certain model comes with a certain engine.
He/she says yes, you find out the engine is available, but not on the model/trim level you want. You then ask the sales manager and he further convolutes the issue by saying well, it is available on the trim level/model you want, but you have to order an option package to get it.
Bottom line is that there are too many people selling products,whether they be technical, automotive whatever, who don't have a clue about what they are selling, how it works, and how to apply it to the customer's needs.
I might point out too that there are a lot of people buying services/equipment who really don't know what THEY want, or what the equipment is supposed to do.
A little more education on both sides might be helpful.
At the very least, the Sales Director should have brought along a 'geek' to explain things in normal terms. Notice the phrase 'normal terms' This is where a lot of people get hung up.
John B.
