I am surprised that 26 percent of those who answered this poll reported not restricting the applications that users install on their workstations. Unfortunately I don't know how many of this 26 percent are providing support outside the corporate help desk and would not want or have the authority to restrict user-installed applications. For those who do work on an enterprise help desks and don't restrict user-installed applications, I'm curious to find out why.

Bill Detwiler
Community Editor, Support Republic