I hate Modern Call-Centre Employers
Okay, I really hate that "we can teach tecnical skills, but not interpersonal skills" approach, it's utter garbage.
I worked for a large business for four years before they centralised and I was made redundent... that was 3 months ago... I am 22 years old.
Part of my job description was to handle ALL of the call centre... I was the only one there other than the IT Manager, so all client, customer, advertiser, reseller, supplier, creditor and end-user support came my way.... and I was verysuccessful and developped a few good freinds in remote branches. HOWEVER, my main role was a computer system/network technician and administrator.
I have now been actively looking for work for 4 months (before being made redundent) and have no success, ESPECIALLY in call-centres. Where they don't even get me in for an interview... they take a look at my amount of qualifications and discard me.
I am truly sick of this way of thinking... more so that calling up a help-desk and getting an absolutely stoopid non-technical idiot on the other end of the line.
My $0.02 worth
