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MAny companies with a field service management requirement such as Air conditioning, IT, telecommunications, electrical and so on try to make Heat and other help desk products do things they are not designed to do.

Although there are many similarities, the workflow of field service management are very different.

If this is what you are after, take a look at The Service Manager TSM at www.theservicemanager.com

It is competitively priced and liks in with GoldMine, Quickbooks and will also link with heat later this year.