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Dell, at least, call the support desk for your product. If you can prove it's yours, the tech calls the L2 queue and they supply the tech the password based on system service tag, bios revs/strings, etc. On a somewhat related note, tried to get pasta password on a DEC Hi-Note Ultra 2000 at one point so I could wipe the drive and return it to the lessor. No jumpers, took out all the batteries, no good...called Compaq. Good luck getting an answer on those. I never did. Users who don't remove passwords should be gently escorted to the roof and pushed off...