I work for an ISP, doing tech support and I have for 3 years. I have formal qualifications in training and assessment. I have tried to get our tech support staff assessed, extra training or even have tried to get management to have some positive input into our area. All I ever get is lip service. All to virtually no avail.

You know the feeling, 'been there, done that, and bought the TShirt' that we all experience. Frustration is felt and stress builds due to Managements attitude that Hell Desk is an expense and not an asset. My dream, is on the day that I leave, I pick up the phone to yet one more WOMBAT (Waste Of Money Bandwidth And Time) that states... "Have you got a problem there?" to which, I will answer calmly, "No, but Thankyou for caring" and I will hang up. I really don't ever see things improving but having a forum like this, lightens things a little.... Keep Smiling Hell Desk Veterans... You are amazing people.