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    <title><![CDATA[Discussion on Unlock the hidden meanings in help desk language ]]></title>
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    <item>
        <title><![CDATA[Another one]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-3027477]]></link>
        <description><![CDATA[&quot;Yes, it seems to be a layer 8 issue...&quot;]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-3027477]]></guid>
        <dc:creator><![CDATA[dreron@...]]></dc:creator>
        <pubDate>Tue, 03 Mar 2009 10:48:09 -0800</pubDate>
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    <item>
        <title><![CDATA[Know your name?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2388288]]></link>
        <description><![CDATA[I have the system set up for the users first name as their password,not any top secret info on this network, but I have had users call and ask what their password is after 3 or 4 months of using it. Gotta mute the phone on these.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2388288]]></guid>
        <dc:creator><![CDATA[jonhas]]></dc:creator>
        <pubDate>Fri, 21 Dec 2007 04:59:09 -0800</pubDate>
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    <item>
        <title><![CDATA[Blank Screen]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2249560]]></link>
        <description><![CDATA[One of my users called to say that her screen just went blank.  I asked her to check all the connections to the monitor and PC, she said they were all secure.  I asked about any lights on and she said there wasn't any so I asked her to check the power cable which she assured was plugged in.  I went and had a look and yes, the power cable was plugged into the PC but not the power outlet.  Oh, dear.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2249560]]></guid>
        <dc:creator><![CDATA[Entity]]></dc:creator>
        <pubDate>Mon, 04 Jun 2007 17:34:30 -0700</pubDate>
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    <item>
        <title><![CDATA[Doctors AND Nurses!]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2225205]]></link>
        <description><![CDATA[My first real IT Job was at a local Hospital.  And while there were SOME Doctors and Nurses who had some tech savy,(My Nurse Wife of 20 years is one), I found for the most part that, &quot;As Computer users, they made great Doctors and Nurses!&quot;]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2225205]]></guid>
        <dc:creator><![CDATA[chris.sonnier@...]]></dc:creator>
        <pubDate>Wed, 02 May 2007 08:26:17 -0700</pubDate>
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    <item>
        <title><![CDATA[Worst Offenders]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2225219]]></link>
        <description><![CDATA[While engineers, teachers, and IT Know-it-alls are bad, for my money, the WORST are the salespeople.  They're daring enough to try, egotistical enough to AssUMe they know, and usually decidedly non-technical.  They want to run 15 power-sucking apps while listening to music, and whine that the PC is slow.  They do things like copy their entire C drive over the network to someone else's PC, get a new machine, and copy the C drive back into their &quot;My Documents&quot; folder and leave the old one out there &quot;as a backup&quot;(TRUE- he did it THREE TIMES before being caught).  Plus they want features, features, features. They don't want to spend a dime on infrastructure but by God they want Bloatware.  And they always looooove AOL.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-2225219]]></guid>
        <dc:creator><![CDATA[Menopausal]]></dc:creator>
        <pubDate>Wed, 02 May 2007 08:18:37 -0700</pubDate>
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    <item>
        <title><![CDATA[Sad but true]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-577886]]></link>
        <description><![CDATA[A lot of them must use batteries in their households and schools, too. How else wouldn't they know what a power cord is? ]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-577886]]></guid>
        <dc:creator><![CDATA[torilleaf@...]]></dc:creator>
        <pubDate>Mon, 17 Jun 2002 01:04:00 -0700</pubDate>
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    <item>
        <title><![CDATA[Moving the mouse]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-575622]]></link>
        <description><![CDATA[I once received a support call from a staff member who was having problems moving the mouse pointer to click on the File menu in Word. Repeated instructions to move the mouse pointer to the word &quot;File&quot; and click on the left button seem to be unsuccesful. I then decided to see for myself what exactly was wrong. Lo and behold, the guy had the mouse off the mouse mat and was pointing the entire mouse towards the &quot;File&quot; menu!!!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-575622]]></guid>
        <dc:creator><![CDATA[SoloBoy]]></dc:creator>
        <pubDate>Wed, 12 Jun 2002 21:51:15 -0700</pubDate>
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    <item>
        <title><![CDATA[Funny, but...  Will never happen!]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550689]]></link>
        <description><![CDATA[Before the non-techie or techie-in-training will know the hidden meanings to our phrases they must know and be able to navigate to this TechRepublic article.  You sure are giving tham alot of credit REMmsENG!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550689]]></guid>
        <dc:creator><![CDATA[jim_cerner@...]]></dc:creator>
        <pubDate>Tue, 07 May 2002 01:06:58 -0700</pubDate>
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    <item>
        <title><![CDATA[Another option is...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550515]]></link>
        <description><![CDATA[We also use the following,the nut at the end of the keyboard is loose...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550515]]></guid>
        <dc:creator><![CDATA[gallowglass]]></dc:creator>
        <pubDate>Mon, 06 May 2002 21:20:31 -0700</pubDate>
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    <item>
        <title><![CDATA[Sound very funny....]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550399]]></link>
        <description><![CDATA[What????That sound plenty funny.... As if MS don't get hacked,As if MS could tell when YOU are being hacked while connected to their site,As if MS would CARE if you are being hacked,As if most people could tell that they are being hacked without dedicated software (eg a firewall),Is it possible to hack into someones mind? - that may explain alot  Stuart*scratches head bemusedly*]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550399]]></guid>
        <dc:creator><![CDATA[stuart_at_oz]]></dc:creator>
        <pubDate>Mon, 06 May 2002 13:22:27 -0700</pubDate>
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    <item>
        <title><![CDATA[hospitals]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550211]]></link>
        <description><![CDATA[and the nurses don't do machines - they only take care of people!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550211]]></guid>
        <dc:creator><![CDATA[crschandler@...]]></dc:creator>
        <pubDate>Mon, 06 May 2002 06:22:38 -0700</pubDate>
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    <item>
        <title><![CDATA[today...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550209]]></link>
        <description><![CDATA[I used to use the word &quot;today&quot; until some people started calling more than once a month - &quot;today&quot; was remembered and couldn't be used again.  Then I switched over to the date...]]></description>
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        <dc:creator><![CDATA[crschandler@...]]></dc:creator>
        <pubDate>Mon, 06 May 2002 06:20:43 -0700</pubDate>
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    <item>
        <title><![CDATA[Alternate to: Checked Caps Lock Cant...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550206]]></link>
        <description><![CDATA[&quot;I checked my caps lock and I still can't log in.&quot;Alternate Meaning: I tried so many times before checking Caps Lock that I locked myself out.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550206]]></guid>
        <dc:creator><![CDATA[mattohare@...]]></dc:creator>
        <pubDate>Mon, 06 May 2002 06:17:25 -0700</pubDate>
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    <item>
        <title><![CDATA[Safe Eh?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550202]]></link>
        <description><![CDATA[What about we programmers that are as bad as casual users.  Worse even, we have just enough knowledge of networks and such to really mess things up.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-550202]]></guid>
        <dc:creator><![CDATA[mattohare@...]]></dc:creator>
        <pubDate>Mon, 06 May 2002 06:11:05 -0700</pubDate>
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    <item>
        <title><![CDATA[We're safe...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-549962]]></link>
        <description><![CDATA[I don't think the average user would understand enough about this site to find out what we're saying and revealing.  Nor would they be able to even FIND this site, much less figure out how to get into and subscribe to it.  My biggest concern is the newbie tech support artist who will unknowingly spill his guts at the water cooler, thereby being overheard by the (critical) masses.oye!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-549962]]></guid>
        <dc:creator><![CDATA[former contractor]]></dc:creator>
        <pubDate>Mon, 06 May 2002 01:17:47 -0700</pubDate>
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    <item>
        <title><![CDATA[I Beg to Differ....]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-549900]]></link>
        <description><![CDATA[Actually, the worst offenders are 'IT-know-it-alls'.  If you really want to see a mess work with a helpdesk person who has all the answers and none of the solutions.  'I didn't delete that file, someone broke into my office, booted my PC, guessed mypassword then changed the security permissions and deleted the file.'  Acutal excuse from our IT manager.  Most employees here can't even boot their PC's let alone commit all the other things.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-549900]]></guid>
        <dc:creator><![CDATA[kozmo_kramer]]></dc:creator>
        <pubDate>Sun, 05 May 2002 23:58:20 -0700</pubDate>
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    <item>
        <title><![CDATA[ID10T]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-443902]]></link>
        <description><![CDATA[One more reply on the ID10T conversation...I first heard that term way back in the dark ages (mid 70's) before the term PC had been coined.  Heck, PC's still hadn't been invented. I was working in the military in Germany (in computers).  And I've always loved it...not the military, the 1D10T term!!!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-443902]]></guid>
        <dc:creator><![CDATA[skitzooboy@...]]></dc:creator>
        <pubDate>Tue, 04 Dec 2001 15:40:02 -0800</pubDate>
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    <item>
        <title><![CDATA[I Beg to Differ....]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-443894]]></link>
        <description><![CDATA[In my experience I have found the worst culprits are engineers.  Boy, howdy.  They know Everything, you can't Tell them Anything, and you're an incompetent so &amp; so if you don't get their self-inflicted malady resolved toot sweet. This viewpoint is from over 20 years in this business. Whew.  I feel better. Keep up the good work everyone!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-443894]]></guid>
        <dc:creator><![CDATA[skitzooboy@...]]></dc:creator>
        <pubDate>Tue, 04 Dec 2001 15:17:26 -0800</pubDate>
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    <item>
        <title><![CDATA[Unlock the hidden meaning in help desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-441204]]></link>
        <description><![CDATA[Loved this article.  True andfunny.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-441204]]></guid>
        <dc:creator><![CDATA[Billie0232]]></dc:creator>
        <pubDate>Fri, 30 Nov 2001 04:56:21 -0800</pubDate>
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    <item>
        <title><![CDATA[You're SO clever]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-441170]]></link>
        <description><![CDATA[...no one's ever heard that before!Geez!!!!!!!!!!   I've stopped using it over 5 years ago because people have caught on to what it is.....My new one is PITA:  Pain In The A$$]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/12-57329-441170]]></guid>
        <dc:creator><![CDATA[TechLizard]]></dc:creator>
        <pubDate>Fri, 30 Nov 2001 04:11:28 -0800</pubDate>
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