I was starting to dispair....
Thank-you. After reading all those replies I found one that actually gets it. I have been one of those end users far longer than a tech. and the point is. THIS IS YOUR JOB! Remember that you enjoy it(I hope)some users don't, and others would love tolearn anything your willing to teach! Do not treat people like morons,thats how sterotypes about superior snotty techs get started.
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