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The people at all levels of the comapny have to be trained in the beginning and then retrained once a year there after. If a procdure has changed then the people that operate under that procedure have to be retrained on the new procedure. We starteddown this path 8 1/2 years ago and it was a big job but a huge amount of good has come out of it. One big thing is when you hire someone they take the training and they know how we operate right away in place of the long procedure of OJT. ISO9000 only added two people to our 160 person engineering and manufacturing operation and they provide help in a lot of situations. What I am trying to say is it is natural to expect the worse out of someting like this but it is not a huge burdon on anyone except documantation control/ change managment and they have a real job on their hands because they are the gate keepers of the system.