Deming taught us that systems determine the success of our processes.
By system we are talking about culture and everything else that determines outcomes. ISO 9001 provides criteria for developing a process-based management system that is right for your company to satisfy its customers and fulfill its objectives.
By saying process, we are also saying resources and controls designed to enable your work to add value to inputs. Resources are: facilities, equipment, talents, skills, knowledge. Controls are: methods, procedurs, care and coordination. Inputs are: materials and information.
As CIO, you should be at the center of this system.
Beware of documenting another system to get certified; that is a waste. Instead, capture the system that runs your company and ensure that it meets the requirements of the company and of the standard.
Nothing in the standard is a waste if you do it for the right reasons.
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