Special crafted questions
I share your point and agree that soft skills are essential to a productive and valuable IT staff in an organization. Technical skills are just the tools for the IT job, but the most important is how to apply the right skills/tools and how to applythe skills/tools right which, I think, all depends on the soft skills, e.g. the attitude, decision making, troubleshooting, etc. People issues are another good points you mentioned which I totally agree with. I can’t find any IT job that requires no people communication and collaboration.
Back to the interview, which the most I concern is, how do we craft the questions so that we can test and verify the candidates within limited interview time? Do you have any good suggestion or reference?