The author states that "I learned that there were no user?s groups in my region"

This is always likely to happen with international publications like this: the world is a big place and most of it won't be covered by a geographically handy user group.

However, there are online options. I know of three international web based user groups for ITIL:

http://www.itilcommunity.com
This is by far the biggest.

http://groups.yahoo.com/group/ITIL-Service/
Good old Yahoo.

http://www.15000.net
This embraces both ITIL and BS15000

I would guess that these suit many needs, particularly where there is nothing local.

I hope this helps.


Louise