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Where to begin implementing service mana
Six months? Most of our service supervisors don't last more than three.

Sounds like a development team that spent time developing their methodology for a new project. After three years, they had a badly written and poorly thought-out developmentmethodology for a team that ceased to exist, once upper management saw the deliverable. They could have just adopted Microsoft's book on extreme development and just gotten to work- that's what management wanted.

"A good plan, violently executedNOW, is better than a perfect plan next week." - G.S. Patton.
Posted by mxyzyptylk@...
2nd Feb 2003