Six months? Most of our service supervisors don't last more than three.
Sounds like a development team that spent time developing their methodology for a new project. After three years, they had a badly written and poorly thought-out developmentmethodology for a team that ceased to exist, once upper management saw the deliverable. They could have just adopted Microsoft's book on extreme development and just gotten to work- that's what management wanted.
"A good plan, violently executedNOW, is better than a perfect plan next week." - G.S. Patton.
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Staggering response... a proper dosis of service management - as adequately described in this article - would probably help to retain your service supervisors for three years rather than three months... ITIL may be 'not invented here (read: USA)' but it's really proven best practice for those outside the US... Cheers!
The real issue is not that it has not been invented in Canada or the USA. The fact of the matter is that a significant number of businesses already follow some form of common sense business practices and they have no need for ITIL practices.
Of course, there are businesses that require some form of management tool to ensure best practices and they do need help.
To reitterate: There appears to be a significant cost associated with implementation of this practice.
Anyone hear about ISO ... and what number are we at today and how many businesses are really in sync with each other. Both originating business and target business must have the practice in place for it to work.
Ditto for ITIL.
Some will adopt but a majority will not.
It is well known that there is no love lost between the USA and the UK so I cannot see this ever happening in the USA to any great degree just because it was developed in the UK. Now in Canada, our biggest trading partner is the US and we are definitely not going to inforce any practice on the USA.
Where does that leave ITIL... to fade into history like so many others.
Of course, there are businesses that require some form of management tool to ensure best practices and they do need help.
To reitterate: There appears to be a significant cost associated with implementation of this practice.
Anyone hear about ISO ... and what number are we at today and how many businesses are really in sync with each other. Both originating business and target business must have the practice in place for it to work.
Ditto for ITIL.
Some will adopt but a majority will not.
It is well known that there is no love lost between the USA and the UK so I cannot see this ever happening in the USA to any great degree just because it was developed in the UK. Now in Canada, our biggest trading partner is the US and we are definitely not going to inforce any practice on the USA.
Where does that leave ITIL... to fade into history like so many others.
As an UK based employee or a UK company that now has a VERY large US owner, I am interested in this thread. I think in the wake of Enron, Sarbanes-Oxley etc etc, there is a real interest in your side of the pond in making sure IT departments are running to industry recognized 'best practices'.
ITIL, of those I've seen is largely becoming the most prevalent of these. It really wins in that it is not a hidebound set of rules, but a set of guidelines, which are specifically designed to be tailored to your organization. Ie: here is the best practice - this is where you should be aiming to be, if you do something else ensure it is aiming to reach this standard. Our US parent has a 30 man, 30 million dollar budget working on rolling this out across its vast US enterprise.
ITIL, of those I've seen is largely becoming the most prevalent of these. It really wins in that it is not a hidebound set of rules, but a set of guidelines, which are specifically designed to be tailored to your organization. Ie: here is the best practice - this is where you should be aiming to be, if you do something else ensure it is aiming to reach this standard. Our US parent has a 30 man, 30 million dollar budget working on rolling this out across its vast US enterprise.
The fact that an article like this is considered necessary, goes to show how amazing (shocking!) the depth of American naivety is about that scary place called the "Rest of the World".
I have, on many occasions worked in various coutries, as wellas in the USA. Although there are exceptions, the lack of knowledge and understanding amongst Americans about how the rest of the world looks like and functions, is shocking. I met people who were dumbfounded when they heard that we, here in the southern hemisphere, have opposite seasons to the northern hemisphere, in fact Christmas is the height of our summer holidays. This is something that I was taught at school in about Grade 3!
I know the USA is an amazing and very large country (both physically and economically), but there is an extremely interesting world out there to which to open your mind to. Doing that will make it much less of cultural shock to find yourself in an "area where there were no Americans".
I have, on many occasions worked in various coutries, as wellas in the USA. Although there are exceptions, the lack of knowledge and understanding amongst Americans about how the rest of the world looks like and functions, is shocking. I met people who were dumbfounded when they heard that we, here in the southern hemisphere, have opposite seasons to the northern hemisphere, in fact Christmas is the height of our summer holidays. This is something that I was taught at school in about Grade 3!
I know the USA is an amazing and very large country (both physically and economically), but there is an extremely interesting world out there to which to open your mind to. Doing that will make it much less of cultural shock to find yourself in an "area where there were no Americans".
Being an American, I'm constantly amazed at the lack of "real" world knowledge my fellow citizens have. Like you, I learned geography in elementary school. I also saw to it that my daughter learned about the rest of the world at a young age, in spite of the public school system.
I beleive Training the staff and making them aware of the importance of following process is the first thing to do before you actually start the Actual implementation, however robust your process would be but if people do not follow or are not able to understnad the importance of the process, your project would fail.
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