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    <title><![CDATA[Discussion on Lawsuit against an ERP consulting firm could signal more litigation for the industry ]]></title>
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        <title><![CDATA[Do not blame the Consultant]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/15-61956-467353]]></link>
        <description><![CDATA[There is enough blame to go around. Both the consulting company and the client are equally at fault.]]></description>
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        <dc:creator><![CDATA[hafifi@...]]></dc:creator>
        <pubDate>Tue, 08 Jan 2002 12:12:43 -0800</pubDate>
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    <item>
        <title><![CDATA[Client not changing busniess practices]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/15-61956-467193]]></link>
        <description><![CDATA[One of the key problems we come across is that client fail to change their business practices to fit with the package they have purchased. We often hear&quot; the old package used to do it less way&quot; particularly when the client is coming from an unintegrated set of software packages or a custom built packages. This results in poor user acceptance of the new system and a failed implementation.]]></description>
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        <dc:creator><![CDATA[michael.shirlow@...]]></dc:creator>
        <pubDate>Tue, 08 Jan 2002 06:08:23 -0800</pubDate>
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    <item>
        <title><![CDATA[on the job training]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/15-61956-466834]]></link>
        <description><![CDATA[The big firms hire fresh graduates from top schools, with no wordly experience in business or manufacturing, give them 2 weeks orientation and if lucky (and paid by the client) as part of ERP implementation, provide crash training in ERP while not even giving an understanding of the supply chain cocepts. They charge ridiculous rates for these people as a packaged deal. Clients must insist on resume and reference checks for each individual (interview each if possible)to avoid getting duped.]]></description>
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        <dc:creator><![CDATA[ombuds]]></dc:creator>
        <pubDate>Mon, 07 Jan 2002 22:55:16 -0800</pubDate>
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        <title><![CDATA[U need more than experienced consultants]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/15-61956-381516]]></link>
        <description><![CDATA[In my opinion you need more than experienced consultants or experienced firms to implement an ERP. This is also a Project Management problem. Two &quot;identical&quot; projects can lead to quite different outcomes depending on Project Management skills and techniques.Project Management is the science and art to meet or exceed stakeholders expectations and needs. Good planning, control tools and techniques would have lead to measure performance in advance and identify problems and take corrective actions. Project Management problems also can come from sources as different as bad communications with top management, signing contracts, acquiring a team for the project, and many others.This problems happens not only with ERP projects but with IT projects and with all projects in general.]]></description>
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        <dc:creator><![CDATA[jtorres@...]]></dc:creator>
        <pubDate>Mon, 03 Sep 2001 10:24:34 -0700</pubDate>
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        <title><![CDATA[Qualityof the consultants should be chec]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/15-61956-378156]]></link>
        <description><![CDATA[Before an inmplementation the backgroud of the consultant company should be checked. What matters more than the consulting company is the quality of the consultants.1.Are the consultants qualified ?2.Have they being involved in successfull implementations ?3.What does the key users of the previous implementations say ?As a Oracle consultant with few implementations under the belt i feel the experiance of the consultants is vital at the Solution Design Stage . Is the design vanila or complicated ? Can the design be met within the timeframe &amp; budget ?So its the customers mistake if they select a vendor ignoring the quality of the consultants .]]></description>
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        <dc:creator><![CDATA[chamidu@...]]></dc:creator>
        <pubDate>Tue, 28 Aug 2001 21:36:45 -0700</pubDate>
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    <item>
        <title><![CDATA[Absolute Retail]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/15-61956-377367]]></link>
        <description><![CDATA[We use Absolute Retail.  It certainly fulfills our CRM needs, but more importantly it empowers the staff with the knowledge they need to excel in their specific area.  Yes it's nice to archive customer purchases and demographics, but if this information is not easily accessible by the staff then all that is accomplished is filling up hard drives. Absolute Retail is a great management/staff tool as well as an excellent CRM product.]]></description>
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        <dc:creator><![CDATA[MarkSGroves]]></dc:creator>
        <pubDate>Tue, 28 Aug 2001 02:22:47 -0700</pubDate>
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    <item>
        <title><![CDATA[Everyone may be at fault]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/15-61956-377358]]></link>
        <description><![CDATA[Yes! It's true that the schoolbus pulls up and unloads all the new implemenation consultants. How else to pay the overhead. The big consulting companies are top heavy and will promise whatever to obtain a contract. There are many good or expert implementors. Typically, they're independent or work for boutique firms. What did the client think they were buying?On the other hand how about the client. Didn't the client realize the technical competency of the consultants. Isn't it the client's responsibility to manage the project.These ERP's are not made to be modified. Modifications can be costly and affect performance. It typically doesn't show up until the product is in production. Mr. Ellison has already told his Oracle users to stop modifying his product. The other ERP's are no different.Looks to me like a case of finger-pointing. If Anderson was brought in to 'Consult' then the client should have been made aware of issues with the implementation of ANY ERP. If Anderson was brought in to 'Contract' then the client gets everything asked for and no questions are asked. They could have partnered on this but it would have cost the client more money as more lead time would have to be built in to the implementation.]]></description>
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        <dc:creator><![CDATA[techguy10453@...]]></dc:creator>
        <pubDate>Tue, 28 Aug 2001 02:16:11 -0700</pubDate>
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