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I have to agree 200%
That is one of the bigger reasons I do not work there anymore. I am not into babysitting. When I had to re-load this one persons pc four times in six months and STILL no one said anything when I made a big deal out of it. Kind of made me feel like an idiot (for about 2 minutes) then started looking for another job. The job I have now is perfect, they don?t play the user games. I have been here almost a year and 5 people have been fired for internet abuse. I need to stop here or I can really get on a soap box. Just one last thing not that it matters. I have even got very hard on users outside of work. If I tell the person once they need to stop all the ridiculous downloading, if they don?t they no longer get my help. I have better things to do. See told ya I can get on a soap box.