Same Problem but Resolved
Use a spreadsheet or helpdesk ticket system to validate your case. Record date, start and finish time, user, problem, cause, and problem. We had the same problem in the past. Thanks to the assistance of our Helpdesk group. Only a few people actually have admin rights after signing a local admin usage policy. Now, if they really screw up their boxes, their system are re-imaged. Afer while, some users get the message they screw their boxes up, IT wipes it clean. If they had some important work on the non-working system of their cause, too bad. The majority of the people who had local admin rights when we had Win9x, don't have local admin rights on Win XP Pro. If management ask you why it is taking so long to do work, blame of the fact you're always fighting fires caused by the end-users with local admin rights. If your management is good, they will see the problems and take care of it by giving IT the power to take the rights away. In the beginning we had a lot of end-users complain to us about this, and our reply was
the computers don't belong to you but the company. The company requires you to use them
work with not anything non related to work.
If you don't like this, your manager and my manager can talk about this.
Also, you should have an Computer and Network Acceptable Usage Policy in place.
I hope this helps.
