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Freezing temporly cracks the fused disk. A better way is to hold the hard drive about chest high and drop it flat on a carpeted floor. BUT before you do this put your hand on it while it is running to make sure it is not spinning, if it is spinning it is not stuck. If it is spinning I plug it into a CPU with a VERY high level of security as the slave [2nd plug on the tape] and try to access it in Windows Explore. If it will not open go to the Mfg. Web-Site and look for help. I try to prevent the problem form happening in the frist place by putting a second hard drive [slave] on any CPU I build and have the user place their files on it. Most major problems effect programs and effect the master drive, EVEN VIRUS . Programs can be downloaded again but if you lose your files your in BIG TROUBLE. Times Up.