1st line helpdesk agent
I've been working in the IT industry for 3 years now; I had no experience, so i decided to study part time I.T at Teesside uni (UK). After 1 year of study and working as a painter and decorator I got a full time job as a 1st line helpdesk agent, learnt and understood how to react to network and software problems quite quickly as the in house training was spot on. After 9 months I got promoted to a software tool set administrator. 6 months ago I left that company for a slightly smaller company employed as network admin earning twice as much money with a full carrier path in front. I have to say the helpdesk really shapes you to work in the I.T industry.
