Hi amcol,
Thanks for your comments. Your point is well taken, but I think we're not quite as far off the mark as it maybe seems with this content. I'm actually an advocate of a certain amount of venting partly because it's cathartic but mainly because it sets the stage for members to share their experiences with peers, to realize they're not the only beleagured techs in the industry, and ultimately to recommend/discover solutions.
My hope is that a lot of members will jump in and have insights such as "I had the same communications problem with my boss but it greatly improved after we..." -- etc. This kind of dialog tends to morph into the kind of positive, actionable material you're describing, I think, with the added bonus of grass-roots credibility. (One example: Becky Roberts' follow-up to "The top ten peeves of a support tech" [
http://techrepublic.com.com/5138-10877-5715291.html], in which she presents her ideas for resolving the problems she'd previously identified.) Anyway, I completely agree that there needs to be more to come on this topic, with the aim of improving workplace relationships and allowing staff and management to understand each other better and to work effectively together. Thanks again for your thoughts.
--Jody Gilbert
TechRepublic Downloads Team
