What version of Word do you use and in which version is the document created?
Word documents created in a higher version than the one in which you use them (e.g. XP > 97) might get corrupt and make Word crash (unpredictably, e.g. when you try to print). Corruption risk increases when a lot of tables, styles, and new Word features are used... This behaviour can be avoided if the author avoids features of the new version (1) and saves the document as e.g. new version
FYI & FWIW: when opened in (my) Word 97, (apparently it doesn't crash immediately but) page 11 shows (overlapping) both sections 'Tell us what you think' and 'Additional resources'.
(1) More info at Microsoft and various discussion fora, e.g.
http://www.wopr.com/cgi-bin/w3t/showthreaded.pl?Cat=&Board=wrd&Number=310735&page=&view=&sb=&o=&vc=1#Post310735 
