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DOWNLOAD: Prioritize help desk requests with this call-level chart

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Priority is a matter of Priority

eharris@... 16th Sep 2005

This article does not take into account the urgency of the issue. It is possible to have a show-stopping event that can be completed in under 10 miniutes. I would not want that showing up in my helpdesk as a level 1. I want it to show up as a level 100 with a 10 minute resolution time.

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Tags: support, it management, help desk, call level

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DOWNLOAD: Prioritize help desk requests with this call-level chart

JodyGilbert 13th Sep 2005

http://techrepublic.com.com/5138-1035-729170.html

After you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.

Thanks,
--The TechRepublic Downloads Team

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Priority is a matter of Priority

eharris@... 16th Sep 2005

This article does not take into account the urgency of the issue. It is possible to have a show-stopping event that can be completed in under 10 miniutes. I would not want that showing up in my helpdesk as a level 1. I want it to show up as a level 100 with a 10 minute resolution time.