> 1) ... If your budget is tight, explore free regional presentations and workshops,

Don't. It's a waste of time. Such presentations are no better than infomercial.

Worst of all: Everybody knows it's a cheap trick.


> 1) ... set-up in-house training

That's better.


> 6) Team of techies... no problem. Mixed team of techies & administratives (finance, management, ets)... Ouch! It can't work, cultures are just too different, too incompatible. IMHE, it's better to have lots, and lots, and lots of layers of IT management in between.


The rest of the download: Sounds great, but it's much easier said than done. IT managers posessing at least some of theese qualities are VERY few & far between.