In a previous reply, I mentioned that I was sorry to hear such qualities are few & far between in IT managers (at least as far as the one reader was concerned). How do other people feel about this? Is it truly that hard to find a manager with these good qualities in IT? Does anyone have any experience with non-IT managers - are they any better?
One thought that crosses my mind is that a lot of IT managers have typically not spent a lot of time studying management and leadership. Their focus is perhaps entirely too technical. I tend to approach management as a relationship-building job first and a technical issue second. (User services background - go figure!)
Please share your thoughts. Thanks for reading!
Janice Ward
