Discussion on:

Use a balanced scorecard to declare success on your project

between this and the metrics defined in my quality management plan?

I can see how you might be able to track cost, effort and the more quantitative criteria. But what kind of data do you collect and how do you measure things like quality of the deliverable, team productivity, client satisfaction, and business value?

what i've done in the past for qualitative or 'soft' metrics is to conduct a survey - either electronically delivered for individuals to complete anonymously, or in a focus group type setting where everyone can share feedback / ideas for future improvement (i.e. a lessons learned meeting). fyi...zoomerang.com is a good site that allows you to develop free, electronically-delivered surveys (limits on # of questions, though)

hope that helps

There are always two quality aspects to any project - the quality of the product and the quality of the project. And a poor quality product does not necessarily indicate a poor quality project. Coming up w/ a standard for best practices for PM at an organisation is the best way to measure how a project fared for quality. There are industry standards, etc. In my experience, poor quality products result from poor requirements and inadequate schedules and funding. Most good PMs will point out these deficiencies. Sometimes, this gets the problem addressed and sometimes it does not. I would caution about many any project quality assessment which includes an assessment of the product, or an assessment of the client's satisfaction w/ the product. As long as the product meets criteria, i.e. it is produced as spec'd, it is not an assessment of project quality management. Don't mix the criteria for project w/ criteria for product. Otherwise, the crappy product produced that that project quickly deteriorates into that crappy project. And we all know what happens to the person who managed that crappy project.

Consider Strategy2Act balanced scorecard software (see at www.strategy2act.com). In-expensive with some real-life metrics as example.

What sets this software above the rest?

http://picaresque.org/why-use-the-balanced-scorecard/