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These skills should be second nature to most managers who have come up thru the ranks to management. What is a major PITA is the fact that when you look for a management job at another company, the hiring companies will look for all of these skills *AND* the necessary technical skills. They want you to be "hands-on" to cover for your techs when they are out or handle "politically sensitive" situations when a VP can't figure out why or how all of the pop-ups are killing his laptop -- cause these users "Never" do anything they are not supposed to do..... The mind set being a manager should be able to "Work Down" and know how to do everything his or her techs do. Bottom line -- focus on these skills BUT make sure you keep your tech skills very, very current as well.