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RE: 10 essential competencies for IT pros
Good thoughts, but as far as ranking, I would put #7 first. Everything else that is mentioned, and even most things in IT that are not mentioned, all focus on getting results. Good plans, processes, ideas, and methods are the tools for satisfying customers, otherwise they're purely academic. Nothing wrong with academic exercises or intentions, but they don't pay the bills, put food on the table, (aside: stimulate the economy).