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that one. I'm an NTL customer and while they do have some fairly serious shortfalls in what they provide as a service, I have to be honest ans ay my broadband connection was installed with dispatch and precision, and the service in terms of bandwidth has been excellent. The only difficulty was it was installed and set up (while I was at work) before I had a firewall in place and my son discovered it, and downloaded Msn Messenger and chatted away for three hours before I got home.
Now that was annoying.