A long time ago, after creating a new process in accounts payable my boss wanted me to implement it across the Western Region.
Task: Create a user manual which even he can use it. (A smart guy who always claimed to have a simple mind.
Solution: I created every step in the process along with pictures. After having tediously created the manual. Put myself in the "Simple Mind mode" and tested it before turning over to my boss. Eh Voila! Came through with flying colors.
I have used this picture assisted principle in most of my documentation since Y2K. The users can relate and get upto speed a lot faster.
Next Steps: Implemented the new process training across the Western Region offices.
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