Customer Satisfaction is a measurement based on
perception. The key is communication and
proper procedure. From the first call or email
to or from the IT needs to be clear and concise.
And all to achieve SUCCES? Or rather PERFORMANCE as the real measurement. The key is that the client is the user, he still sees
himself as the customer. The onsite guy to cure the problem sees them as the customer.
PERCEPTION A big factor is whether CA$H passes
hands. PATIENT is a good approach as sometimes
you have to treat man and machine