So, if I read you correctly, you are a new IT Director with one help desk person, and Management wants you to run all services (workstations, servers, newtork, databases, website, and telecommunications). Once again, I see a company who expects a manager/director to be an administrator/engineer.
Ok, not knowing what your environment includes (how many servers, workstations, etc.), I would go after a Server/systems administrator at least. Possibly another help desk person and then possibly outsource network support if you have to.
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