I agree
I agree with Reb413. I work in a university with around 14,000 users total. My team run the servers (75) and labs/classrooms with 600 desktops. We have 3 of us managing the whole thing. An exchange system (with 2000 staff members and 12,500 students) that is run solely by me. By any stance we are understaffed compared to where an IT shop should be. We do a damn good job of keeping things running and patched, but the university sacrifices our ability to be proactive due to the amount of break/fix issues we have to deal with. The same will most likely hold true for the small IT shop. You can probably slide by with 2 staff members, but if they want any progress they need to give you at least one more tech and one level 1/level 2 helpdesk employee.
