Outlook XP/2003 printing problems small font size since IE7 update

A number of users on my network have reported this issue since IE7 was rolled out in the last week or so. Uninstalling IE7 cures the problem, so that must be where the issue lies. I'm still investigating further and will post back here if I find anything more out.

a fairly typicle M$ / XP problem. It seems like almost every time M$ does an up-date of any kind I have the same problem (or Worse)
A quick Question here? Is the Printer in question off an USB or the Print/Par-port? That does make a difference. I only have the problems on the par.port printer.
My solutions always involve redoing the settings card for that printer. (Start/Printers and Faxes/Printer#x/Properties/-)
Sometime times twice, (if it looks correct, change to something bogus, then redo as correct) that usally does it.

That's not funny

I have a customer with a similar problem, and can replicate it.

IE7, Outlook 2003 and Exchange 2003 server (running on SBS 2003)

Some incoming HTML emails will not print the headers at all.

If I convert the HTML mail to plain text (only option) and send it back to myself, the problem disappears; if I then convert the plain text mail to HTML and mail it back to myself, it prints perfectly.

Thus, it has to be either something in the incoming HTML mail or it doesn't happen for the internal domain.

The only clue I have is that the incoming HTML mails might contain extended character sets.

Printing the same emails from Outlook Web Access also shows the same problem - not surprising, because as far as I can tell, Outlook 2003 uses IE for printing of HTML mails (but not Plain or Rich Text). I deduced this a long time ago because if you print an email with a file attachment, plain text and rich text print the file attachment - icon and name, but HTML mails don't (but do from Outlook Express).

Yes I just deployed 25 new units w/Office 2003 SP2 w/ IE7 and it didn't take long for users to point out the problem.
what up!!

S

I found the same problem but it is random, in some mails only it prints very small fonts

I had the same issue (emails print way too small, and no headers). This is with Outlook 2003

I was able to print e-mails fine after I did the following:
-Tools, options
-In preferences tab, click e-mail options...
-Under Message Handling, check "Read all standard mail in plain text"
-Restart oulook, and you should be able to print e-mails fine. Hopefully we'll be able to print in html soon.

I'm having the same problem. I've printed the same email from Outlook 2003 and Outlook 2007. The text on the 2003 printout in tiny and the text on the 2007 printout in normal. Have you found a resolution yet?

THere is a fix available for the no headers issue.

Check it out here:
http://support.microsoft.com/default.aspx/kb/931657

Unfortunately MS have not yet really really released the patch as you need to ring them first before you can get the patch.

DAVE



PS. I don't think that magnifying glass pictures are especially helpful at this point. Whilst very funny, having misleading titles kinda irritate when people such as myself are under pressure to resolve issues. (I'm just ****** cause there isn't a fix yet and I'm being hounded daily by people whinging at me and managers who won't let me stop the rollout of IE 7.0)

I have noticed that all the emails that my users have given me with the small font print usually contain 1 or more replys to the original email. Has anyone else noticed this? Also, does anyone have a work around that keeps the html format?

In researching this issue all morning, I found some information at http://msmvps.com/blogs/spywaresucks/archive/2007/03/18/689883.aspx regarding an unpublished Microsoft Hot Fix KB 932538. This article does not exist on Microsoft's KB, but the hot fix does. I have applied it to a test machine and got improved results, however it did not give me the same font printout as emails that were not affected, but it was legible. It did still put in on 1 single page which may be a problem for long email threads.

In continuing my testing of the hot fix, I added more threads to my test emails and they did go to 2 pages when printed. It appears that the fix has set a font limit, perhaps 6pt or 8pt on the shrink to fit option. My testing did span over to 2 pages in around an 8pt font. In further review, I noticed that each of the test emails had a confidentiality statement that was being truncated even at 8pt. I initiated a reply on the email and removed the confidientiality stmt and then printed the email and it printed correctly in 12pt. Hope this information helps.

When you are editing a mail with Word as an editor, and you are in the messagebody field, then you have at the top of the screen View, and then you have the option zoom, and then you can choose a percentage.
Increase percentage and try to print email

We had a similar problem with some e-mails. After some 'hard' work with fixes and regestry I took the liberty to look into the source-code of several e-mails. I found the following:

The e-mails that printed fine, were e-mails that were send from within our network. Those e-mails do not leave the building. The others did. And with leaving the building, our disclaimer was added at the bottum. And the disclaimer seemd to course the problem. Within the source-coe I found the PRE-tag, which forced IE7 to print the disclaimer on only 1 line. We removed the tag and the mail printed perfectly. Some additional testing showed the same result.

I do not know if this solves all the problems, but it worked for us.

IE 7 is the cause. There is a hot fix and a registry hack that is supposed to fix the problem but neither works. KB Article 932538 claims to fix it but it won't. Uninstall IE 7 if it is an option. The emails in question seem to be coming from people sending HTML emails using Outlook 2000 & 2003. M$ knows there is a problem but it looks like they're not going to correct anytime soon. They have told us IE 7 works just fine with Outlook 2007. Pretty pricey to upgrade 100 + users.

Yes, I have this on my outlook at work, but nowhere else. I cannot find a way to fix it either. I would like to know what to do. I thought mine was because this place is still using Novell and my outlook sits as a shell over the Novell email. But apparantly not.
Tell me if you know what to do.
Thanks,
Debbi

I have every one using this printer set the same but some email are so small when printed and some are fine absolutly no pattern at all

Had the same issue after upgrading to IE7. Clients where still on Outlook2003. I upgraded them to Outlook 2007 and it corrected the issue. Problem here is that if they are using Office 2003...there will be spell check issues within Outlook. Upgrade to Office 2007 also and both issues will go away.

I am having issues with web pages printing too small using IE7 and Win XP....the shrink to fit, show 100%, aren't working right. Shrink to fit is not expanding teh size of the text. Teh 100% cuts off part of the web page...ideas?