Id reinstalled a lotus notes account of a user here in my company but upon finishing the installation user cannot access anymore her archive. It says "file is encrypted". Grrr I was using the same id file .Please help or I will be skined alive by theu ser for she will be lossing a 2gig file or mail archives.
Please Help.....
- Follow via:
- RSS
- Email Alert
Question
0
Votes
Answers (4)
0
Votes
What version?
And are you using Domino?
Did the user encrypt her archive? Or are you referring to her active inbox?
What prompted the reinstall? Can you back out?
Easiest fix- give the user Admin access to the database housing her mail. Might at least give you a work around.
Good Luck!
Did the user encrypt her archive? Or are you referring to her active inbox?
What prompted the reinstall? Can you back out?
Easiest fix- give the user Admin access to the database housing her mail. Might at least give you a work around.
Good Luck!
31st Jan 2007
Replies
What version? Using R6.5.3
And are you using Domino? Yes
Did the user encrypt her archive? All created nsf whether current indox or archive seems to be automatically encrypt. ( Id creatde a new archive & check its settings & it was encrypted )
Or are you referring to her active inbox? no her Archive nsf
What prompted the reinstall? got problem with users os
Can you back out?
And are you using Domino? Yes
Did the user encrypt her archive? All created nsf whether current indox or archive seems to be automatically encrypt. ( Id creatde a new archive & check its settings & it was encrypted )
Or are you referring to her active inbox? no her Archive nsf
What prompted the reinstall? got problem with users os
Can you back out?
wmwphl
31st Jan 2007
0
Votes
Hi, try this
Delete the contents of the data folder with the exception of the user id file.This will set lotus back to default so that the configuration wizard will run.It will allow you to choose the mail file and server.Also , do not delete the notes.ini file
1st Feb 2007
Replies
make sure the domino server is apm01
computacentre@...
1st Feb 2007
0
Votes
Solution
On the Administrator window for Domino do the following:
Click : Administrator.
Select Full Administration
Select the users Archive file and add him as an Administrator to his archive file.
Then copy the file back to his/her local disk.
Click : Administrator.
Select Full Administration
Select the users Archive file and add him as an Administrator to his archive file.
Then copy the file back to his/her local disk.
14th Sep 2007
0
Votes
This worked for me
This is what our IT services had me do and it worked.
1) Open Internet Explorer (even if you use a different default browser), and go to Tools, Internet Options, and click on the "Programs Tab"
2) Select "Lotus Notes" as your default email application
3) You must close Lotus Notes and restart it, as well as close and restart Word before this will work.
Hope that works for you as well!
Donna
1) Open Internet Explorer (even if you use a different default browser), and go to Tools, Internet Options, and click on the "Programs Tab"
2) Select "Lotus Notes" as your default email application
3) You must close Lotus Notes and restart it, as well as close and restart Word before this will work.
Hope that works for you as well!
Donna
5th Nov 2007
