I have one employee that seems to think that her computer is haunted and that IT is out to get her.
Her problem is that one, about every two months she reports that her "automatic address" typing looses all her address's. In other words, when she creates a new email, and in the TO: box she would normally type in someone's name it would populate with that persons email address. How ever she has informed me to day that it is no longer doing that and is accusing IT of changing settings on her computer/Outlook.
I've checked all her settings and they seem ok to me. They match my settings and I don't experience this.
I've asked others in the department and no one else seems to be having this problem.
Any ideas? other than getting a new employee with more training? Grin
thanks
- Follow via:
- RSS
- Email Alert
Question
Answers (3)
0
Votes
Outlook 2003 contact problem
I too have experienced, the same thing with some of my employees. I have restarted computer, outlook and looked at settings, but could not find anything wrong.
The way I fixed this problem, although it might not fix yours, but in Outlook I went to tools, address book, and under "show names from the:" I made sure it was from where the main contacts are stored.
Here we have all the employees contacts, and the personal users contacts. So, the employees contacts are in the server, and the personal users contacts, are the contact the users save on their computers.
I don't know how u are set up. But this was my solution. Hope this is somewhat helpful.
The way I fixed this problem, although it might not fix yours, but in Outlook I went to tools, address book, and under "show names from the:" I made sure it was from where the main contacts are stored.
Here we have all the employees contacts, and the personal users contacts. So, the employees contacts are in the server, and the personal users contacts, are the contact the users save on their computers.
I don't know how u are set up. But this was my solution. Hope this is somewhat helpful.
17th Jul 2007
0
Votes
The autocomplete file may become corrupt
The auto complete file is stored C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\.NK2
This file will store the last 1000 addresses in FIFO fashion.
If that file is corrupted for any reason, it would have the effect you describe.
I hope this helps.
This file will store the last 1000 addresses in FIFO fashion.
If that file is corrupted for any reason, it would have the effect you describe.
I hope this helps.
17th Jul 2007
0
Votes
Try these steps
Try these steps:
1. Update Outlook with latest service pack. Close and restart Outlook. Check if the problem goes away after restart.
2. Disable the antivirus software temporarily and check if the problem goes away.
3. Disable any Outlook add-in and check if the problem goes away.
4. If all fails then uninstall complete Outlook/Office applications and reinstall.
There is no guarantee above steps will fix the problem but no harm trying. As a good practice reduce her role from local administrator to a user to prevent installation of malwares.
Good luck.
- Nazik
1. Update Outlook with latest service pack. Close and restart Outlook. Check if the problem goes away after restart.
2. Disable the antivirus software temporarily and check if the problem goes away.
3. Disable any Outlook add-in and check if the problem goes away.
4. If all fails then uninstall complete Outlook/Office applications and reinstall.
There is no guarantee above steps will fix the problem but no harm trying. As a good practice reduce her role from local administrator to a user to prevent installation of malwares.
Good luck.
- Nazik
17th Jul 2007
