I'm evaluating different types of Helpdesk Software solutions in the internet but seems to many out there.
Could somebody our there share some of experiences on using helpdesk software solutions? and share thoughts on what do think are the best helpdesk software that i can used.
My basic requirements are:
1. web based.
2. can respond via email.
3. flexible reporting
I appreciate any feedback from this group.
Thanks
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Question
1
Vote
What is the best Helpdesk Software solutions.
16th Aug 2007
Answers (8)
0
Votes
Servicedesk +
Pretty good. Sometimes the updates can get a little wierd but it is what I am using and it gets about 7 out of ten.
17th Aug 2007
Replies
We have used Service Desk but it has many limitations.
tomfoster
14th Oct 2010
0
Votes
amberCat
We have been using ambercat for 2 years now and it is fantastic. Pay for the thick client and get unlimited web users.
A+++
A+++
8th Nov 2007
-2
Votes
Polar Help Desk
Polar Help Desk is a great web-based helpdesk solution intended for small businesses who need to organize or improve their customer support. With clear user-friendly interface and rich features it becomes a perfect solution for every company. Download the free version now. It's fully featured and free for commercial usage, 1 technician and unlimited end users. For more information visit http://www.polarsoftware.com
20th Sep 2008
-1
Votes
Footprints
We use footprints, but can't say much about the support. Not very helpful
31st Oct 2008
Replies
We use Vision Helpdesk, it allows us to manage our multiple companies with single installation.
It's fast and web interface is pretty cool with Ajax.
It offers two way email parsing i.e not just clients can send email tickets but staff can also reply to tickets from their email clients.
Overall Vision helpdesk works great and satisfies our needs.
It's fast and web interface is pretty cool with Ajax.
It offers two way email parsing i.e not just clients can send email tickets but staff can also reply to tickets from their email clients.
Overall Vision helpdesk works great and satisfies our needs.
tomfoster
30th Oct 2009
0
Votes
www.adventnet.com
Hi there;
I recomend to research the following site:
www.adventnet.com
we are using it, though, simple, effective and powerfull.
Cost, no idea, check out.
Regards
I recomend to research the following site:
www.adventnet.com
we are using it, though, simple, effective and powerfull.
Cost, no idea, check out.
Regards
Updated - 24th Nov 2008
0
Votes
Avensoft - nService
$200 / per tech.
MS SQL, Fast pages, integrates with email for tickets.
MS SQL, Fast pages, integrates with email for tickets.
22nd Jan 2009
0
Votes
ZOMBIE Alert
Darn.....missed that at first
Updated - 9th Aug 2009
0
Votes
ORTS - Open Source "The Best Solution"
OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide, enabling transparency and collaboration for service desk and customer support teams, including those implementing ITIL Best Practices.
Sandeep Seeram
Sandeep Seeram
15th May 2012
