I am hoping to get some feedback or a greate resource for this topic. I am in the process of setting up a help desk ticketing system and want suggestion on catergories for tickets. I already have all the systems that need to be address but was curious what other have done with categories.
Not to paraphrase, or copyright
I dont see any harm in using the same categories as i.e remedy? check it out, if that doesnt do it for you i will respond with everyday issues, that i encounter at least
2nd Jan 2008
At our office, we use categories to demark whole departments like sales, support, technical, etc. So each is linked to one email address like email@example.com, firstname.lastname@example.org... The only system we found that could route tickets in this way and still manage personal staff email addresses is http://www.focalscope.com. Its not free, but it has this ability and solid ticketing + ticket history.
Updated - 23rd Feb 2012