Headers and footers in Word 2002

I have one computer that whenever the user inserts a header or footer, instead of actually inserting the text of what we asked, it inserts the title of what we want. For example, if we ask it to insert the file name and date, instead of inserting the file name and date, it inserts the words "filename and date" with symbols. Headers and footers insert fine in Excel. I have done a Detect and Repair but it didn't help. Any ideas would be appreciated.