guys, I have a very small IT consulting shop, and among other things I give tech support over the phone to users, but I'm having problems collecting the checks from these customers, I was thinking that when giving tech support over the phone I could charge before giving the service, through some online payment method... is this a good practice?, and could anyone suggest me a site that I can use for this type of transactions?
thanks
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problem trying to collect from my customers...
Tags:
windows, security, software, it management, project management, linux, networking, tech support, it consulting
13th Mar 2009
Answers (5)
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I wonder if you could file for a mechanic's lien
on their property?
13th Mar 2009
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Why not get a Crossloop account and use it?
Crossloop has a method to secure payment before they've obtained the help they seek. Of course, with Crossloop you pay the software owners a portion of what you earn by using their service.
www.crossloop.com
www.crossloop.com
13th Mar 2009
Replies
I used crossloop in the past, but crossloop requires installation, and although it's quite simple to install, for some of my customers that could be a monument task, in my case I have a compress file, that I send to my customers and when they decompress it, and it opens a vnc connection back to me, that way I don't have to walk them through the install process... I guess I could use paypal, or may be I'll take a second look at crossloop
thanks for the advise
thanks for the advise
Jlvazquez825@...
14th Mar 2009
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Yes good practice~
Yes charging before you give your service is a good idea, specially if your giving service over the phone, an easy way to start doing this would be paypal, or incase you have an appointment set for a phone tech service in a week then they could send you the money before that, either way, get payed before any service~
13th Mar 2009
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Personally I find it easier
To charge a monthly retainer and if I don't get paid for a month I just say that I'll need payment before I can provide any support.
Col
Col
13th Mar 2009
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Chip Camden has a new article on this
Check out the article, then check in to the comments. May be of use to you.
http://techrepublic.com.com/5206-12851-0.html?forumID=102&threadID=304991&start=0
"What to do when your client doesn't pay"
http://techrepublic.com.com/5206-12851-0.html?forumID=102&threadID=304991&start=0
"What to do when your client doesn't pay"
23rd Mar 2009
Replies
Much appreciated.
Regarding pre-payment, I do it with some clients. PayPal works well for me. Even though it doesn't hit your bank account right away, they notify you as soon as they have the funds in your PayPal account.
Regarding pre-payment, I do it with some clients. PayPal works well for me. Even though it doesn't hit your bank account right away, they notify you as soon as they have the funds in your PayPal account.
Sterling "chip" Camden
27th Mar 2009
Use Quickbooks Merchant Services (credit card processing). You've got to cut an invoice anyway.... take the clients credit card upfront and advise them of the rate and minimum.
TX-Netware
31st Mar 2009
