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Need help on help desk system
I need help finding a help desk system for a startup company. Obviously, they can???t afford a $5000 solution and they have minimal support staff. I was hoping to find something free or low priced that I can show them. The help desk should have ticketing and a history for each ticket + the ability to map to departments (support, sales, etc.) for future growth. Is anyone using a system that has this and is free/cheap?
Tags:
software
1st Mar 2012
Answers (9)
0
Votes
try spiceworks , it free and very good
Hi try spiceworks, works great for me and it free
does inventory,
helpdeks,
purchasing, etc
does inventory,
helpdeks,
purchasing, etc
1st Mar 2012
0
Votes
I would also recommend
Spiceworks.
4th Mar 2012
0
Votes
mantisbt.org
well, you can always try MANTIS BT bug tracking system..
4th Mar 2012
0
Votes
Kayako is reasonably cheap for all the bells and whistles it offers
Kayako is fully customizable
4th Mar 2012
0
Votes
I'd "third" the Spiceworks call...
But be aware that it has to poll the network at reasonable intervals to do it's best with reporting on your hardware and software inventories, and that can cause a few headaches.
This is just from experience on the network I last worked with.
This is just from experience on the network I last worked with.
5th Mar 2012
0
Votes
Crow Canyon
We use Crow Canyon here. Seems to work well and meets our needs. It interfaces well with MS Outlook. Create tickets, assign them, email notifications, track time, etc.
http://www.crowcanyon.com/index.html
http://www.crowcanyon.com/index.html
5th Mar 2012
-1
Votes
Details Please!!
How many people must this Help Desk support? What level of expertise do you need? What is
the budget? If the budget is zero, you had better find someone who will work for the pleasure
of it.
the budget? If the budget is zero, you had better find someone who will work for the pleasure
of it.
5th Mar 2012
0
Votes
Try Revelation - free and has complete ticket history
Try Revelation CORE- completely free http://www.revelationhelpdesk.com/Core/Landing.aspx for up to five internal users and unlimited end users. There is an option to upgrade to their larger package but the free version is great for startups.
It has complete ticket history ??? each note is time/date/author stamped. You can create departments, sub-locations inside departments (offices, buildings, floors, etc.) and end users.
The paid version is not too expensive.
Hope this helps
It has complete ticket history ??? each note is time/date/author stamped. You can create departments, sub-locations inside departments (offices, buildings, floors, etc.) and end users.
The paid version is not too expensive.
Hope this helps
21st Mar 2012
0
Votes
Free for small startups
Yes, I know and use a system called FocalScope. http://www.focalscope.com. It is free for small startups and quite cheap when you go commercial (considering it has all the features you ask for + extras, such as live chat, IM, social media, SLAs, etc.)
31st May
