I recently had Microsoft Australia fix a problem with opening Office 2007. The problem was fixed but now, even though I have a very good internet connection, I cannot get on-line with IE, Firefox or Thunderbird. I am running Windows 7 Home Premium, 1TB HDD and 8 gig RAM. I have Nortons Internet Security.
Regards
Ian BRIGGS
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Question
Clarifications
Do you get some sort of error message?
What did Microsoft support do? Did they connect remotely to your PC?
Does your PC have an IP address?
goto a command prompt, type ipconfig
Can you connect to the web page of your router?
enter the 'default gateway' IP address that was identified from ipconfig.
typically 192.168.0.1 ...
What did Microsoft support do? Did they connect remotely to your PC?
Does your PC have an IP address?
goto a command prompt, type ipconfig
Can you connect to the web page of your router?
enter the 'default gateway' IP address that was identified from ipconfig.
typically 192.168.0.1 ...
robo_dev
10th Oct
Answers (2)
0
Votes
I have seen this before and
when I turned off Norton Internet Security the problem went away. Turned it back on and it came back. Had to do some tweaking to Norton Internet Security settings to make it all work.
10th Oct
Replies
Yes, Me too. It seems that the "firewall" from Norton is either set too high, or it has not ben setup for that particular connection (wi-fi or ethernet). Either turn off Norton, like Sue T says, or configure the firewall to let the traffic pass through.
greatnewproducts
12th Oct
0
Votes
Have a Good internet conection but cannot open, IE, Firefox or Thunderbird
usually the problem is that in the ip & dns definitions in local area connection in windows are define specific addresses change to "obtain automatic dns and ip addresses change FW to automatic in general change setups to defaults
13th Oct
