I have set up 2 databases for different aspects of the companies work. I want to be able to use 1 email address for each user for both. I have tried rules in outlook with no success. The basic problem seems to be that the email address will only work with the default database, so if i have company 1 as default then any email addressed to me but for company 2 will not record.
(outlook rules used; Specific text in heading and body so if mail arrives and is addressed to me with Company 1 in the subject/body attach to ACT for company 1, if addressed to me with company 2 in subject/body then attach to Act for company2.)
ACT and Outlook
Outlook has an option to create a rule with specific words in the sender's address. Could you please try that. You can find that in the Advanced Options of the Rules Wizard, If you are using Outlook 2010 in the Home Tab -> Rules Menu, click on "Create Rule" drop down and then click on the "Advanced Options". That will bring up the Rules wizard which will provide the option as said above.
Keep Up with TechRepublic